posted on September 3, 2007 04:43:39 PM new
I am having the same issue that has come up a few times in the recent months. Buyers are paying through Paypal and their shipping info and payment credit is not being transferred over to Vendio. Please let me know what is going on with this.
posted on September 3, 2007 08:13:40 PM new
I had to manually post 17 out of 30 PayPal payments to my Post-Sale last night, and it looks like more than half of my payments today will have to be posted manually. I just switched back to SMIE two days ago, but I wouldn't think that it would make a difference. Payments are not being posted even though Vendio Checkout has been completed.
posted on September 4, 2007 09:21:47 AM new
Hi Ed,
PayPal says that IPN issue was resolved on 8/30 and the other issue is regarding PayPal subscriptions. These payments I have not showing up are eBay payments, not PayPal subscriptions.
I have had this issue in the past with Vendio's system not recording the PayPal payments promptly. Can you make sure it is not something on Vendio's end?
posted on September 4, 2007 10:46:34 AM new
Hello,
Yes, the issue began on the 30th and was later marked as resolved. Unfortunately there is no indication as to when it was marked as resolved.
What was the most recent item someone received payment for that wasn't marked as paid in post sale?
Supposedly PayPal didn't lose the IPN's, but we haven't seen any sent in from the timeframe when the issue was reported to be happening by the PayPal reps.
Regards,
Christopher
posted on September 4, 2007 11:07:27 AM new
I have spoke to our Paypal account manager and he states there are no problems on Paypal side and it was resloved on 8/30. I mention we use Vendio and some orders are not being updated through IPN post. He said he will open a ticket for me with the Paypal tech guys to verify if indeed if the issue is with Vendio.
Our current issue is orders from 8/29 are not being marked as paid so it never makes it to "items to ship". I know Vendio uses IPN to update the orders and as of today 9/04 only 70% of our orders are correctly marked as paid.
Paypal blames Vendio but Vendio blame Paypal. I don't know what it is but it just need to be resloved.
posted on September 4, 2007 03:23:40 PM new
I had eBay auction 300145236065 paid for yesterday (Monday, 9/3) at 1:35 PDT and it only showed up as paid sometime today in Vendio, with a Vendio Paid Date of 9/4.
As an aside, that Vendio Paid Date is, in itself, a problem...I would expect the Vendio Paid Date to reflect the date of the payment transaction on PayPal, not the date it was received by Vendio.
posted on September 4, 2007 04:02:03 PM new
Hello,
That is correct, the PayPal issue was resolved, but there was some backlash on the Vendio side as a result. We were however able to track all of the IPN's that were sent in once this issue was resolved with PayPal and all items should now be marked as paid.
Unfortunately the date in the post sale system will show when the item was marked as paid, not when the payment was received at PayPal. You would want to refer to your PayPal confirmation to verify the exact date the payment was received, if it was just marked today and the item closed between the 31st and now.
posted on September 5, 2007 01:13:35 PM new
if a vendio order is not from the same week , (if a client win 1 item today and do not pay and 1 item next week and we combine the 2 and send him a invoice) the PAYPAL payment NEVER BEING MARK as paid so be carfull on this, we have it happen all the time , we always print our emails from PAYPAL and double check all payment with vendio on single items its no problems, on orders (more then 1 item) many problems.
