posted on September 4, 2007 03:43:04 PM new
I had a person just purchase two games from me, but when I click on search for combinable items, they don't show any others - just the one I'm looking at. It's item #120153057583 and item #120154270616 They're both in my PSM and both had sent out the WBN, so it shouldn't be too soon to show up. Please look into this problem.
posted on September 4, 2007 04:20:53 PM new
Hello,
This buyers email address was apparently changed inbetween transactions, so one item closed with one address and the next with another.
This is throwing off the system that checks for additional items. Go into one of the two and correct/update the email address so they both match, then try manually combining the two together.
posted on September 4, 2007 04:25:56 PM new
Wow, there was only one letter difference in the two email addresses. No wonder I didn't notice! Thanks for letting me know.
