kimlittle
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posted on November 12, 2008 01:08:23 PM new
I have had this problem before. Every auction I listed today from Post Sale was a dam imported listing. It did not matter if it was an auction that closed last week or last year. It make for allot more work when this happeneds. Can you please fix this for me. I am getting REAL tired of this. I have not clicked on "import" in over a year due to havinig this problem.
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ChristopherCS
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posted on November 12, 2008 01:10:47 PM new
Hello,
No problem, we would be happy to check into this for you further. Please let us know of a few items you are having this issue with so we can take a look.
Regards,
Chris
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kimlittle
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posted on November 12, 2008 01:26:22 PM new
Here is a short list of auctions that are showing up as imported. I can come up with several hundred. It appears to be around half my closed listing.
290266271429
220291665104
220293113931
290273158454
220307386655
290266686640
290271768413
290267834587
220291665386
220304312605
290272553935
290272546114
220304312607
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ChristopherCS
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posted on November 12, 2008 03:14:04 PM new
Hello,
What is the error that your running into with these sample item numbers?
Are you being told you cannot relist them since they were imported?
I noticed they appear to be setup on the 'imported listing' template, but upon checking the previous item at eBay that is the template they were launched with.
Regards,
Chris
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kimlittle
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posted on November 12, 2008 04:31:19 PM new
It imports everything into the description area, I have to delete it all or it will not work right. It puts in my custom listing text in twice. Then I have to find & attach all my pictures again. (Sometimes I have to go through several pages for that) I should not have to deal with this. The only reason I have not left Vendio is because of the 22,000+ items in my post sale history. t is getting to the point where it is easier to just write a new ad. Then I no longer need Vendio. I want this fixed this time & not ignored like my past request
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ChristopherCS
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posted on November 13, 2008 03:44:51 PM new
Hello,
I see what you mean. We have detailed this issue and passed it over to the engineering team to check into and correct further.
Sorry for the inconvenience, we hope to find the cause and correct it as soon as possible.
Regards,
Chris
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neglus
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posted on November 15, 2008 04:48:45 PM new
When relisting items today I just ran across one from August 24th that was always listed through Vendio yet shows "imported". I get double templates if I try to relist.
Item 370078542491
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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NathanCS
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posted on November 15, 2008 05:12:49 PM new
Hello Neglus,
Usually when this happens with just one item, it is because the listing errored with an "ambiguous launch" (or similar) error. Which means that the listing could have been successful, but not showed successful in Vendio. If the listing was then imported back into Vendio, you would get this result. You should be able to work around the problem by selecting the "blank template", or by copying the actual description, removing the HTML code from the listing description box, and then pasting just the actual description back into the description box.
Has this happened with many of your listings, or just the one?
Regards,
Nathan
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kimlittle
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posted on November 17, 2008 11:56:02 AM new
I am still having this problem. Has anyone even bothered to look at it. I am getting real tiered of this BS
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ChristopherCS
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posted on November 17, 2008 12:50:44 PM new
Hello,
To answer your question, yes.
We need to clarify a few points with the engineers checking into this issue for you and will post back with a report ASAP.
Regards,
Chris
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kimlittle
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posted on November 21, 2008 12:46:24 PM new
You still have not fixed the problem.
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ChristopherCS
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posted on November 21, 2008 01:10:20 PM new
Hello,
Did you run into this with another more recent item?
Regards,
Chris
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kimlittle
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posted on November 21, 2008 01:49:19 PM new
Yes I run into it every day
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ChristopherCS
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posted on November 21, 2008 02:55:58 PM new
Hello,
When reporting issues, new or old, if you could include a sample item number that would help with troubleshooting it further.
Regards,
Chris
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kimlittle
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posted on November 24, 2008 09:59:59 AM new
It happens to so many I could give you 100's I am getting real tired of chasing this problem that you have yet to fix.
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ChristopherCS
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posted on November 24, 2008 11:55:09 AM new
Hello,
It turns out an import was done in your account that caused this to show up again recently.
If you aren't triggering this, double check with any co workers or anyone else that has access to your account to be sure they do not trigger an import in the future.
It has however been some time since an import was triggered within your account (a little over a year since the last request was done).
The engineers dug into the account log records and pulled all of the recent import requests done from directly in the account:
2007-03-05 11:44:32
2007-04-26 09:30:30
2007-08-06 11:49:33
2007-08-13 10:43:00
2007-08-15 22:31:16
2007-10-10 14:01:03
And the most recent:
2008-11-07 11:30:15
Regards,
Chris
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kimlittle
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posted on November 24, 2008 12:26:24 PM new
I stated above that it has been over a year since I imported listings.
item 290266271429 was wrote within the last month. Still the same problem. I stated above that it has been over a year since I imported listings. The problem is on your end! I am the only one here on my end.
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kimlittle
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posted on November 24, 2008 12:36:49 PM new
These auctions were never deleted. So I do not understand why there were mported. I looked at the pictures that were imported on 11-07. It looks like several were imported. I never deleted any of those.
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kimlittle
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posted on November 25, 2008 11:58:23 AM new
Here are 2 more item numbers for you. 290268259329, 220296301661. There were not deleted. They still have the tracking numbers in post sale & I do not think that they would be there is it was deleted. I have had this problem for a few years now. It is just getting old.
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ChristopherCS
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posted on November 25, 2008 12:08:49 PM new
Hello,
An import was done in your account on 2008-11-07 11:30:15, and unfortunately any items that would have been in the archives would have been brought back into the account as imported listings. (and would have imported copies of the images.)
The two you list above, these were never intended to be sent to the archives?
Regards,
Chris
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kimlittle
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posted on November 25, 2008 01:05:50 PM new
I think you are missing my point. I never archive (delete) any auctions that end with a bid. I have not done that in 7 years. There is no reason there should be imported auctions that closed with a bid. Do you even understand what I am trying to say. I NEVER DELETE ANYTHINGG I KEEP IT FOR FUTURE USE. BUT YOU GUYS ARE MAKING IT REAL HARD.
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ChristopherCS
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posted on November 25, 2008 02:50:53 PM new
Thank you for answering the question.
We have passed these details over to the engineers for further review, and will post back when more information is available.
Unfortunately since this is the only case we have like this, we do need some questions to be answered to help in the troubleshooting process. We'll try to avoid any further unless absolutely required.
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kimlittle
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posted on November 25, 2008 03:58:18 PM new
Here is an example of what the problem is. I relisted Item number: 220291665104, it became Item number: 290274867377. It did not load any pictures other than the thumbnail. It did not get shipping carrier correct or the return policy. It take allot of time to do that when I have to deal with an imported auction. I do not always remember to check if it is imported when relisting an item. I am sorry for being upset but I have received the canned response from Vendio in the past & it was never addressed. Please ask as many questions as needed. I just feel I address the last questions earlier in this thread. (About they should never had been imported to begin with since I do not archive a successful auction)
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ChristopherCS
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posted on November 25, 2008 04:23:28 PM new
Hello,
I did search the above details but didn't come across the statement saying specifically that you never archive an item without bids, only that in two specific cases "these were not deleted."
We unfortunately cannot then assume that you never delete any listings that have bids, until you specifically said so after we asked to clarify.
Thank you again for confirming that. We understand 100% why this is an issue for you.
When more information about this issue is available we will post back to this thread, or if you prefer we can email you with the details. No further examples should be needed.
Regards,
Chris
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kimlittle
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posted on November 25, 2008 05:23:12 PM new
Sorry by saying they never should be imported I meant they were never deleted. I do not think I even clicked on "import listings" on 11/7 but that might have happened by error. But I thought that was a 2 step process. I have noticed a few times in the past when an active auction did not show up in Vendio but that has been awhile. I think that is why I clicked import last year, also for second chance offers as well.
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kimlittle
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posted on December 17, 2008 09:48:59 AM new
The problem till exist. Todays iem number is 290160358545 I had a few yesterday as well. Have you found out why this is happening yet?
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ChristopherCS
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posted on December 17, 2008 04:05:46 PM new
Hello,
290160358545 is from September of 2007, and does show up as an imported listing. I cannot look that far back unfortunately, but we'll pass it along to the engineers with the more recent cases to see if that helps diagnose why that more recent batch appeared that way.
Regards,
Chris
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kimlittle
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posted on January 7, 2009 09:34:16 AM new
Well you have not fixed it yet. Todays item number is 220318955895
You guys are really maing it hard
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kimlittle
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posted on January 7, 2009 01:34:08 PM new
Here is another one 290267833554
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kimlittle
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posted on January 16, 2009 06:38:10 PM new
It has been a month. Did you ever find the problem. I am still finding them every day.
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