beman
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posted on March 13, 2003 09:31:30 AM new
I'm trying to relist 3 to 4 items. I edit the first one fine. Then I try to edit the second one, but my screen flashes with a message that site can't access (504), too many people may be trying to access.
This has happened over and over today. I've shut down, cleared the history, etc., but no luck. Any ideas?
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SonyaCS
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posted on March 13, 2003 09:39:54 AM new
Hello,
What is your ISP -- is it WebTV or is it AOL?
Regards,
Sonya
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beman
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posted on March 13, 2003 10:07:25 AM new
Thanks for the fast response. It is AOL 6.0
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SonyaCS
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posted on March 13, 2003 10:15:56 AM new
Hi Beman,
Thank you for letting me know. The timeout problem you have described appears to be limited to AOL users. Please contact AOL about this -- if when they respond, they say that the problem lies on our end, please write them back and ask them to contact "[email protected]". We would be happy to work with their network engineers in order to resolve this problem, but we cannot find any issue on our end that would cause this.
In the meantime, you might want to try using a different AOL dialup number, or a different ISP if you have one available to you. I am sorry that I am unable to offer a better solution at this time.
Regards,
Sonya
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beman
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posted on March 13, 2003 10:51:52 AM new
Thanks for checking into it and I'll follow your advice. Today, I'm shutting down, so I'll try tomorrow and hope the problem resolves itself.
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beman
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posted on March 24, 2003 09:53:28 AM new
I've contacted AOL and it says it doesn't appear to be on their end. Now, what can I do? This 504 error takes place when I attempt to edit a second auction to relist. Please help. Is anyone else having this problem?
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TaraCS
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posted on March 24, 2003 10:06:35 AM new
Hello beman,
Do you have an item which you are trying to relist currently and receiving this error? We would like to test it to see what is happening.
Tara
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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beman
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posted on March 24, 2003 10:15:31 AM new
yes, I've tried five today. All went to my pending files when they wouldn't relist. I was about to try 2718121285 and 2718120699. You should be able to edit and save the first, but upon an attempt to get to "edit" with the second item, I get the 504 error. Let me know what happens or what I can do. Thanks.
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TaraCS
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posted on March 24, 2003 01:38:53 PM new
Hello beman,
Thank you for the information. Error 504 is an AOL timing out issue. We are currently in communication with AOL but it does appear to be an AOL issue. You might be able to get around this issue by using a different browser, different dialup number, or a different ISP.
Tara
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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beman
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posted on March 24, 2003 01:44:35 PM new
As you can imagine, since I only get the 504 issue with AuctionWatch, AOL tells me it is an AW issue. I hope your discussions with each other will be a success. Please let me know if there is anything I can do here. Am I the only one with the problem?
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beman
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posted on March 25, 2003 04:27:18 PM new
Just wondering if there is an update on my listing problem??
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ChristopherCS
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posted on March 25, 2003 04:29:14 PM new
Hi beman,
We are still in talks with AOL on why they are running into this gateway error with our site. No reslution has been found as of yet.
We will continue to work with them on this, and will post an update to this issue as soon as one becomes available.
Christopher
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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mommoo
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posted on March 25, 2003 08:04:31 PM new
I also use AOL. I had this problem a couple weeks ago and it was never resolved. I am still only able to edit and relist one at a time. It just happened one day - i was always able to edit and relist many items at one time up until then. I do it now directly through Internet Explorer and I am able to edit relist many at a time. You might try that until they get it fixed.
[ edited by mommoo on Mar 25, 2003 08:05 PM ]
[ edited by mommoo on Mar 25, 2003 08:06 PM ]
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beman
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posted on March 26, 2003 04:41:47 PM new
Thanks for posting the update when you get a chance.
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jtomp
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posted on March 28, 2003 05:25:17 PM new
I am also having this problem. I have AOL 8.0. Can only edit one relist at a time. The only way around it is to schedule the relists into pending and then unschedule the auctions, edit them and then reschedule them. A great time waster. I do believe it is an AOL problem also. Ever since I "upgraded" (HAH)to 8.0 I have been having all sorts of strange problems. I get the "504 timed out" message when I try to get into MyEbay "All" page or when I try to go to the BidPay site. AOL has been no help at all.
Jane
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beman
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posted on April 2, 2003 06:06:34 AM new
Any new information on this problem?
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mommoo
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posted on April 3, 2003 06:34:31 AM new
Needed to be moved to the top because we need an answer about this problem!!!
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SonyaCS
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posted on April 3, 2003 08:43:33 AM new
Hello,
Our engineers are still investigating this timeout issue, we will provide updates as we receive them. We recommend you try using Internet Explorer as a workaround. If you have contacted AOL please let us know what they have said.
Regards,
Sonya
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beman
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posted on April 4, 2003 09:33:54 AM new
Thanks for writng back. I contacted AOL and they said (2 different techs) that since I'm only getting the timeout error on AuctionWatch then obviously it is an Auctionwatch problem. I tend to agree.
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neglus
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posted on April 8, 2003 06:50:06 AM new
I am having same problem today...I will use another browser and close AOL..how are you coming on fixing this?
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beman
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posted on April 11, 2003 07:18:56 AM new
Just got back into town and wanted to see if problem with AOL had been repaired????
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SonyaCS
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posted on April 11, 2003 08:37:16 AM new
Hello,
I do not have any updates at this time. I will have to check on this further.
Regards,
Sonya
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beman
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posted on April 19, 2003 08:04:44 AM new
Just noticed my original post about this problem was five weeks ago. Any progress???
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TaraCS
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posted on April 19, 2003 10:19:12 AM new
Good morning beman,
I do not have an update on this I will check and get back to you.
Tara
Got Questions? Check out Vendio.com's Customer Service center at http://www.vendio.com/service
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beman
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posted on April 28, 2003 12:01:57 PM new
I guess I'll just keep checking this request. Anyone else had this problem? It's been almost six weeks now.
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JTOMP
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posted on April 29, 2003 08:12:41 AM new
I am still also having this problem. It seems that this issue is on the back burner with AW. It really is a time waster. Would appreciate any information or updates on solutions.
Jane
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bonval
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posted on April 29, 2003 03:04:04 PM new
Also having this problem today on AOL 8.0 w/ Windows XP - new PC! So know it is not my system but Vendio or AOL!
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beman
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posted on May 14, 2003 08:14:38 AM new
Okay, so now I'm getting a series of numbers instead of the 504 error. I still can't relist more than one item at a time.
It's been 8 weeks since my first post--any progress?? Anyone out there have an idea about how this problem can be solved?
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