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 eatthelabel
  		posted on March 24, 2003 07:09:11 PM new
Hi there,

How can I cancel an order once the auction is complete? I have items that were won at auction and then need to be cancelled due to non-paying bidders or the item has gone missing in the post. There does not seem to be this function. Also when I relist items due to non-paying bidders, the old order remains in Sales Manager. Shouldn't this automatically be cancelled as it is obviously not going to be finalised?

Kirsten

 
 ChristopherCS
  		posted on March 24, 2003 07:28:43 PM new
Hello,

To uncombine/cancel an order, click the order number, then the "Edit Buyer" button. Uncheck the Relist option, and click "Split Order".

You can then click on the PSM keys beside that item and use the non-paying bidder link to relist it.


Christopher
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 eatthelabel
  		posted on March 24, 2003 08:00:18 PM new
Thanks, I know how to relist an item. I want to cancel it... get it off the system. If the item is missing in the post and i have to refund the customer, I need to cancel the order. Is there a way to do this?

 
 SonyaCS
  		posted on March 25, 2003 08:53:58 AM new
Hello,

There is no cancel button -- you would need to uncombine the order and then archive it to get it out of closed. That will get it out of the system.

Regards,

Sonya
 
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