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 rarriffle
 
posted on April 2, 2003 05:10:14 PM new
I have tried numerous times to upgrade from 4.0 to 4.2...

each time everything seems to go fine until it reboots.

when it comes back it tells me there was an error during the upgrade.

I am closing all windows before I begin but when it reboots, my McAfee comes up in front of the upgrade box...is this the problem? if so how can I fix it?

 
 ChristopherCS
 
posted on April 2, 2003 05:27:17 PM new
Hello,

Instead of running the upgrade tool, download the new version directly and install it.

The program will do the update for you during the install, while retaining your saved images/batches/inventory.

Download the new version here.


Regards,
Christopher
 
 rarriffle
 
posted on April 3, 2003 03:09:23 AM new
Christopher

I followed your directions and downloaded 4.2. After it was complete I rebooted my computer and tried to do the install. I am getting the error message;

an error occurred during the move data process: -132

Now what? Since I had it write over my 4.0 version, I now have nothing.
[ edited by rarriffle on Apr 3, 2003 03:10 AM ]
 
 rtogui
 
posted on April 3, 2003 03:44:02 AM new
Hello,

Please restart your computer and make sure that no other application is running when you run the installation program for the v4.2 kit. Especially, please close the old SMPro version.

Thanks,

-Radu
Got Questions? Check out Vendio's Customer Service center at http://www.vendio.com/service/ !
 
 rarriffle
 
posted on April 3, 2003 01:02:15 PM new
since i wrote over the old SMPRO version, it is a little hard to close it!

 
 rarriffle
 
posted on April 4, 2003 03:01:49 PM new
Okay, I think I got it...downloaded again and renamed the file. Now I have it on system twice. Can I do a remove on the old one?

 
 SonyaCS
 
posted on April 4, 2003 04:25:23 PM new
Hello,

You should be able to remove the old one now, if you have tne new download all set up. Let us know if you have any trouble doing it.

Regards,

Sonya
 
 
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