posted on April 28, 2003 10:55:15 PM new
Hi ... first off, I know I'm bad.
I went into the post sale management, listed all the auctions/store orders that say they are awaiting payment, and went in and clicked the check boxes that indicate payment received, and then checked that I shipped, and left feedback where appropriate.
I thought I was being good.
Then the emails started coming in from people saying that they already received their item.
Boy was my face red. Is there a way to clear the item from the awaiting payment list without having the automated email go out? I must have sent 30 of them before I realized what I was doing ... but I'd like to start having the record kept there instead of separately in a spreadsheet the way I have been doing it.
Any hints on how I can do that without having these emails go out?
Thanks!
P.S. Have I confused you or does what i wrote make any sense? It's late. Sorry.
Your account currently has the option to send a payment received notification automatically when an auction is marked as paid. If you want to mark off items as paid and not have the notice go out, you will need to deselect that option first in Post Sale Management Options (in your My Account tab). Deselect the automatic send for the payment received notification, then save your changes.
After you've done this, you can mark off your paid items and the notice should not go out, telling customers that the payment has been received.
When you are all done you can go back and change your settings to the automatic send of the payment received notification.
Regards,
Sonya
[ edited by SonyaAW on Apr 29, 2003 11:49 AM ]
