posted on May 12, 2003 09:15:17 AM new
Hi - please - if anyone can help email me at [email protected].
When I upload images using Auction Manager software, the upload always hangs at different points and complains that the images are corrupt. It seems to be completely random. I copied the exact same images to a friends computer and they uploaded to my auctionwatch account from his PC. I have had my internet connection checked, I have completely deleted and reinstalled V5 Vendio AM software. My email, web and FTP programs are all running smoothly. Only the AM software complains. I am on high speed broadband connection. Previously I was on low speed broadband. Is the connection too fast and corrupting picture? My friend works for a graphics company and has run several tests on the pictures I am uploading. They are all fine with no corruptions. If anyone can help - please let me know - many thanks
posted on May 12, 2003 09:17:14 AM new
PS When I upload the same images directly using the vendio web site, they upload perfectly. The trouble is I am working with almost 1000 images at a time.
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "AuctionSync" icon in the lefthand toolbar.
2. Click the Details button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in SM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
If the above solutions do not help, here are some additional steps that may solve the problem:
- Go to your AuctionWatch folder on your hard drive (default location is My Computer -> C -> Program Files -> AuctionWatch.)
- Check both the "Images" and "Thumbs" folders, and if the image file(s) are still in either folder, delete them manually.
- Restart SM Pro after doing this, and try synching again.
If this doesn't do the trick, try deleting the images.map folder from the data folder in the AuctionWatch directory, and resynch.
I hope this helps. I will email these directions to you as well.
