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 jewljack
 
posted on July 17, 2003 11:30:20 AM new
Bidpay has not approved 2 seperate orders from customers that had combined items, is there a way to fix this , one was below

order#580446545

 
 TaraCS
 
posted on July 17, 2003 12:18:21 PM new
Hello jewljack,

Did you receive a notice from BidPay that the customer has paid and that they money order is on it's way? Or is it that the customer can not pay using BidPay? I am not quite sure I understand your question. Thanks,
Tara

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 jewljack
 
posted on July 17, 2003 01:20:26 PM new
They do not give us details as to why it was declined,

 
 DianaCS
 
posted on July 17, 2003 04:29:36 PM new
Hello,

If Bidpay has declined the orders, you will need to contact them (or your customer) as to the reason why. We do not have access to that information, unfortunately.

Thanks,

Diana

 
 
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