posted on November 20, 2003 05:23:09 PM new
The line items for ORDER 631313341 are specified as USPS first class; however, the shipment method for the combined order is "TBD". I am therefore unable to export the shipping for this item. Vendio, this is not an anomaly.. it happens to me frequently and is very annoying.
Is anyone else experiencing this? Vendio, are you working on a fix?
posted on November 21, 2003 10:40:55 AM new
Hi Ted,
I checked the order, and it looks like the shipping has been applied. When the customer fills out checkout (or when you fill it out for them) the TBD will disappear. Did you fill it out or did your customer?
posted on November 21, 2003 11:42:07 AM new
Sonya,
The customer successfully completed checkout for ORDER 631313341 on 11/17. Although the customer selected USPS for the line items, the combined shipping method within the "Items to Ship" view is TBD. The "Export Shipping" view is therefore empty, and I am unable to download to Endicia Dazzle to print postage.
posted on November 21, 2003 05:12:10 PM new
Hi Ted,
Thank you for the response -- I see what the problem is. There is a bug open on this and we will keep you up to date with its progress. I apologize for the confusion.
posted on December 29, 2003 04:09:02 PM new
Hi Ted,
Items that have steps 1, 2 and 3 checked and step 5 unchecked are available for export. At the time you wrote us about this, were those checked? Do you have other examples of this problem?
posted on December 29, 2003 04:43:42 PM new
Sonya,
I have provide you with plenty of examples of this. You previously consulted with engineers and identified this as a bug. Please review your previous postings. When will Vendio offer a fix for this?
posted on December 30, 2003 10:54:42 AM new
Hello,
At the time that we responded to you that it was identified as a bug, we provided your information to engineering. In response to what you had provided us, steps 1 -3 must be checked and step 5 be unchecked in order for it to show up for export. On the item you provided, steps 1-7 were checked, thus making it not available for export. If you have any items that have steps 1-3 checked yet have step 5 unchecked, please let me know what they are so I can forward them to engineering to determine if the bug exists for those items.
posted on January 6, 2004 05:33:12 AM new
Sonya, any word yet on a bug fix? Does engineering have any need to further review ORDER 640618722? I want to close this item out. Thanks, Ted
Engineering has asked that you please leave that order untouched. They are investigating the problem you have reported. I will be in touch with you as soon as I hear back from them regarding this order.
What is the status from engineering? Have they looked at this and identified root cause? Please provide me with a status - I am anxious to resolve this annoying problem.
