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 charlotts
 
posted on April 23, 2004 07:06:30 AM new
I know, I seem to post everyday! That is because I have issues everyday, shouldn't be like that should it?

Please check this item. He appeared to have checked out correctly with VENDIO. His checkout shows shipping.
WHen you go to buyer's checkout, it does say shipping is 7.00, but it never gets added to the total and buyer never pays it!

Why is it not adding it now?

I've had to go back and ask people to send me the shipping amount because VENDIO isn't working right.

Too many issues, too often.

 
 charlotts
 
posted on April 23, 2004 08:01:27 AM new
forgot to include the item number to check:

2238938110

this is only one example, I suspect I'll be having this problem with all these recent listings.

 
 SonyaCS
 
posted on April 23, 2004 09:14:20 AM new
Hi Charlotts,

This item had eBay Checkout turned on, and no shipping price specified. You had Vendio Checkout filled correctly. Your customer apparently didn't go through Vendio Checkout -- that is how they got to pay for the item with no shipping on it. It's related to previous issues that you were posting about. It's not that Vendio isn't working right for you -- it's that you had both checkouts turned on at the time of launch, and one of them was left with no shipping and handling specified so it appears as free.


Regards,

Sonya
 
 
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