posted on April 26, 2004 08:40:27 AM new
I am having major problems.
First I have noticed that most of my items are not coming thorugh to vendio...say yesterday I have 11 customers unpaid and only 4 are even showing up total on the awaiting payment page and that is for the whole day.
this is for many days.
all of the sudden I am getting tons of complaints stating there email address can not be matched to the winning bidder.
I also can not seem to get my combined shipping rate to go through.
uggh
I am not getting paid for many auctions and need help desperately as I am a bigger seller.
thanks
It sounds a lot like you have items that you have relisted directly from eBay rather than the closed section in Vendio. When you do this, the checkout buttons will not work and they will not track into your account automatically to be managed properly in post sale.
If you were relisting at eBay to qualify for relisting credit, you will get this same relist credit when you relist your items from Vendio as well.
You can easily import auctions in your account by using the Track Auction feature. From the control panel page, click on the "track auction" link and select one of the options listed on the next page (outlined below):
Option 1 - Track by Auction Site ID
Enter your Auction Site ID and the auction site from the drop down menu and click GO;
Option 2 - Track by Item Number
Enter the item number and the auction site from the drop down menu and click GO.
