posted on June 18, 2004 06:23:02 PM new
I scheduled, yesterday, 5 items to be re-listed tonight and they did not launch. Showing Error 10007: Internal Failed to the application. Of course, pottery china items! BUT when I re-listed I edited and revised specifics as requested by ebay. I did everything as directed. Everything was fine then.
If I cannot re-list them under re-listing rules - no listing fees if they sell - versus fees if I copy and list as new listings, I will simply cancel everything.
Please, anyone knowing anything about this problem?
Thank you for any help.
posted on June 18, 2004 06:42:58 PM new
Where did Sonya's reply to my post and her new post go?
It was locked and disapperared when I was trying to reply to her post.
posted on June 18, 2004 06:46:14 PM new
Of course, I mean disappeared, as in vanished. Quite strange. I would like to have an explanation to these strange events.
The post was deleted because the answer was incorrect. I'm not sure what is causing this error, but I do know that eBay recently changed some categories and item specifics related to certain categories (pottery and china categories are especially susceptible to item specific-related errors.)
Can you tell us what changes eBay asked you to make? This may be a case where you'll need to either launch new auctions from our site, or relist on eBay and track the listings in manually.
posted on June 18, 2004 06:58:16 PM new
I list under antiques and there have been no changes, but they seem to be OK now. I had the problem for well over an hour
posted on June 18, 2004 07:01:47 PM new
Good to see you back. I thought I was hallucinating for a while....
When I re-listed, and about to view the listing, I got an error - category number in red - I did not note the number.
I followed the steps I was guided through, selected pottery china, did my item specifics, and everything was accepted.
I do not see myself listing directly from Ebay. I post a lot of pictures to show details and I cannot imagine being charged per pictures. Or I would go back to storing my pictures on my geocity site manager.
I would hope Vendio could help with not charging for pictures in this type of situation.
posted on June 18, 2004 07:43:16 PM new
I am listing BRAND NEW auctions that are getting the same error. This is the second time in a week that I have gotten errors like this on launch !
We apologize for the inconvenience. This Internal Failure occurs when your listing gets to eBay through the API and fails for an unknown reason. In other words, the "Internal Failure to the application" refers to eBay's system that receives the requests we properly make on your behalf. We have filed this case with eBay, and they are investigating the root cause. The error message includes corrective action information related to possible eBay account payment issues. Please note that this action only applies if the error message specifically asks you to "put a credit card on file."
Our internal logging shows this condition occurs on fewer than 1 in 100 listings and has no consistent pattern we can identify here. We can speculate perhaps a single machine or limited set of machines have issues, while most work without failure, causing random failures like this.
We recognize any failure is unacceptable and are working on resolution from eBay. Items that fail with this error can likely be resubmitted without change and successfully launch without incident (theoretically over 99% of the time).
Again, we apologize for any inconvenience and look forward to eBay's corrective action.
[ edited by meffle on Jun 18, 2004 08:47 PM ]
posted on June 19, 2004 05:26:57 AM new
Meffle - thank you, thank you, thank you for finally giving a straight answer to a problem that has been plaguing my listings for a week.
Now, here's the interesting thing. Two of my auctions actually launched last night! HOWEVER, they still list on Vendio in my pending with an ERROR next to them and I cannot get them into my current listings! Also, one of them launched twice and the same auction is now listed twice in My EBay. Interesting, huh?
I'll give you guys a few hours to take a look at this before I import these auctions from My EBay back into my Vendio screen and cancel out the errored out pendings.
posted on June 19, 2004 07:00:54 AM new
Update on my error 1007 relisted items still in pending this morning.
When I saw them not launched as scheduled with the error, yesterday
- I re-did the category selection (which changed the pottery china to # 94, as it changed since the first listing and this is what was creating the error originally)
- I saved them
- They continued to show 1007 error
THIS MORNING
- I opened one (the ENESCO plate)
- I did not change anything since everything was fine
- I saved in Auction Manager
- I clicked re-submit
- Showed "status success"
- Returned to control panel
And sure enough the plate was re-listed.... a little early at 8:30am instead of my usual 7:30pm. I did not believe it would work.
So I will wait for the right time TONIGHT to re-list the 4 other items using RESUBMIT.
SONYA, will re-submit creates fees like for a new listing?
Thanks for your help.
PS: This is strange, though, that re-listing does not work with scheduling and works with resubmit.
posted on June 19, 2004 07:27:43 AM new
I just received eBay listing confirmation with the fees. So I guess RESUBMIT is handled like a new listing, indeed.
I do not recall receiving a listing confirmation when I relist.
Thank you Vendio for working with eBay on solving this problem quickly. This is so unfair to have to pay fees on relistings -especially the one I resubmitted this morning with a subtitle, 1.35 fees!
posted on June 19, 2004 06:22:54 PM new
Follow-up about my 4 scheduled relistings stagnating in pending with error 10007:
- Tonight, I tried to LAUNCH NOW
- It worked. Items relisted immediately.
I do not understand what has been going on. Why was I able to relist one of five errored relistings this morning by using RESUBMIT (and pay listing fees again, same as a new listing)?
- Why was I able to LAUNCH NOW the four remaining items tonight?
- Why did these items errored when I was scheduling them?
Could SCHEDULING be the issue?
I would love to hear an objective, factual explanation of what is going on.
Vendio, thank you for any help.
posted on June 20, 2004 02:16:57 PM new
Hi Vivabe,
My apologies for your continued difficulty. I'll see what we can do about any fees that should not have been charged by eBay related to relisted items.
As for the pattern you described (scheduled items failing, but working fine when submitted with Launch Now), it's likely simply coincidence, though I'll confirm with the development team. As I tried to indicate in my earlier post, the first set of items all likely hit an eBay machine that's not acting properly, but they went to a proper eBay machine when you used Launch Now. We use the same path to eBay for both, so it's highly unlikely that scheduling items causes any differences in this failure pattern. I'll keep working on eBay to see what assistance they can lend to rid us of these issues.
