posted on October 25, 2004 07:59:24 PM new
Please tell me why I get charged for image hosting every few days. When this began, I was put on the 55mb plan. I am a very small seller and have never had nearly that many pics on. I just keep getting charged. I went over the 3mb for like a day and was changed again. What are all these fees?
If you go over the MB limit for a certain plan you get bumped up to the next one. You started out on the 55MB plan, then changed to the 3MB plan, then went over that limit and got bumped up to the 5MB plan. If your image fees are less than your Sales Manager fees, you get credited for your image fees at the end of your billing cycle.
posted on October 26, 2004 10:55:24 AM new
Hi findingtreasures4u,
Ditto to what Sonya said. I'll add a bit more detail.
Free image hosting is still available to any Sales Manager plan, except the difference now is that it is no longer unlimited. We could no longer provide unlimited free storage since we introduced the option to store images permanently - that would have strained our systems and affected performance for everyone. (Note that the auto-delete feature is unchanged. You only need to manually delete your images if you are trying to reduce your image storage.)
Now Image Hosting is free as long as your Sales Manager fees are the same or higher than your Image Hosting fees. In other words, Image Hosting is now a monthly minimum. This way we could tie the amount of free image storage to Sales Manager usage so that only users who store more than usual will need to pay more.
To make it easier for users to see this, we added more information on your statements. See the screenshot of the Online Statements page. Here, you'll see Monthly Minimum which is based on your Image Hosting plan. Below that is the credits you accumulate as a result of Sales Manager subscription fees, listing fees and final value fees. When the credit equals the minimum, you'll know that you'll pay nothing extra for that month.
Now, as for why your first bill appears larger, it's just because Image Hosting is prepaid. Let's say your billing date is the 15th of every month. These are Image Hosting line items you would see.
9/30 Image Hosting Plan: 55 MB (pro-rated) $5.00
- This marks the start of new Image Hosting fees. Image Hosting becomes a separate plan with it's own pricing. Like other Vendio payments, Image Hosting is prepaid so that's why this charge appears immediately.
10/15 Image Hosting Credit $5.00
- Credits appear at the end of of your bill so that we can properly account for all credits for the month. This example shows a full refund since the credit is the same as the 9/30 charge, meaning that Image Hosting was free.
10/15 Image Hosting Plan: 55 MB $9.95
- Again, Image Hosting is a prepaid fee so this charge is for the next period 10/16-11/15. The credit that will apply toward this amount will appear at the end of the next statement. As long as your Sales Manager fees are above your minimum, Image Hosting will continue to be free.
