posted on October 28, 2004 01:52:42 PM new
I JUST LOOKED AT MY MOST RECENT INVOICE FROM VENDIO AND I AM BEING CHARGED $34.95 ON TOP OF MY MONTHLY USAGE. I HAVE SENT 3 EMAILS REGARDING THIS AND STILL HAVE NOT HEARD A RESPONSE. MY BILL FOR THE MONTH WAS IN EXCESS OF $100.00 . I HAVE BEEN YOUR CUSTOMER FOR MANY YEARS. I SPEND CLOSE TO IF NOT OVER $1000.00 IN YOUR FEES A YEAR AND IT WOULD BE NICE IF YOU CAN EXPLAIN TO ME WHY I AM BEING CHARGED FOR IMAGE HOSTING. I THOUGHT IT WAS INCLUDED IN MY CURRENT PLAN. AN EMAIL WITH A CHANGE TO YOUR FEE STRUCTURE WOULD HAVE OF BEEN NICE.
IF I CANCEL THE IMAGE HOSTING, DO I STILL HAVE ANY WITH MY PLAN??
I WOULD LIKE TO TALK TO A LIVE PERSON BUT REFUSE TO PAY FOR THAT SERVICE.
ALSO: I AM STILL WAITING FOR A REFERRAL FEE FOR A CUSTOMER I SENT TO YOU.
PLEASE RESPOND.
THANK YOU,
ANTIQUESP
posted on October 28, 2004 02:16:26 PM new
Hi antiquespa,
Free image hosting is still available to any Sales Manager plan, except the difference now is that it is no longer unlimited. We could no longer provide unlimited free storage since we introduced the option to store images permanently - that would have strained our systems and affected performance for everyone. (Note that the auto-delete feature is unchanged. You only need to manually delete your images if you are trying to reduce your image storage.)
Now Image Hosting is free as long as your Sales Manager fees are the same or higher than your Image Hosting fees. In other words, Image Hosting is now a monthly minimum. This way we could tie the amount of free image storage to Sales Manager usage so that only users who store more than usual will need to pay more.
To make it easier for users to see this, we added more information on your statements. See the screenshot of the Online Statements page. Here, you'll see Monthly Minimum which is based on your Image Hosting plan. Below that is the credits you accumulate as a result of Sales Manager subscription fees, listing fees and final value fees. When the credit equals the minimum, you'll know that you'll pay nothing extra for that month.
Now, as for why your first bill appears larger, it's just because Image Hosting is prepaid. See this explanation of your billing line items:
9/30 Image Hosting Plan: 500 MB (pro-rated) $27.96
- This marks the start of new Image Hosting fees. Image Hosting becomes a separate plan with it's own pricing. Like other Vendio payments, Image Hosting is prepaid so that's why this charge appears immediately.
10/24 Image Hosting Credit $27.96
- Credits appear at the end of of your bill so that we can properly account for all credits for the month. This is a full refund since the credit is the same as the 9/30 charge, meaning that Image Hosting was free to you.
10/24 Image Hosting Plan: 500 MB $34.95
- Again, Image Hosting is a prepaid fee so this charge is for the next period 10/25 - 11/24. The credit that will apply toward this amount will appear at the end of the next statement. As long as your Sales Manager fees are above your minimum, Image Hosting will continue to be free.
I hope that helps and clears up your concerns. As for your pending referral fee, you should handle that with Customer Service directly through email. The general response time is 24 hrs.
