posted on November 12, 2004 08:44:33 AM new
I have four items that over the past month have been purchased by the same person. I just combined the fourth one with the three others and the totals came out incorrect. Also I have additional items that he purchased in a non auction that I tried to include and the invoice came as a debit from the total sales rather than a payment. Is there any way I can change the invoice of the combined auctions so the totals are correct? If not, I will type up my own invoice. Thanks.
posted on November 12, 2004 09:17:45 AM new
Hello,
You can uncombine the order, then recombine it and alter the shipping (I am assuming that is what made the invoice come out incorrect). Unfortunately if the other items were not purchased as an auction or as a Vendio Store item you won't be able to properly combine it into that order. What are the other items?
To uncombine an order, in Sales Manager -> Post Sale click the order number, then the "Edit Buyer" button. Uncheck the Relist option, and click "Split Order". At this point, the item will be split into separate listings. You can either handle these individually, or you may recombine them in the Combinable Items section in Sales Manager -> Post Sale.
posted on November 12, 2004 11:26:05 AM new
Hi Sonya,
Thanks for the help on this problem. The other items you asked about are 4 frames for the prints plus the additional shipping charge for the added weight. I am trying to set a store item up now for the framing however it is fairly complicated depending on the selection of frames and mat colors. Most of my auctions include mats with the auction but I am trying to convert that so that the mats are purchased seperatly by color. Any chance of getting some kind of drop down window in a store listing? That would allow sellers to provide options. Yahoo store gave that option with the store purchases.
posted on November 14, 2004 01:31:05 PM new
Greengate,
You can manually add the invoice amount for the frames.
Just go to the "Apply Charges/Credits" box ,
Click "Charge" (It is in default as a "Credit/Payment), Fill in the amount, put "additional items" or "Frames" in the Reason field and hit "Apply".
I have found this a convenient way to make the program work for me when customers request an additional item.
posted on November 15, 2004 09:14:43 AM new
Thanks Susan for the suggestion. I think that is what I tried to do when I originally set up the invoice and it dafaulted as the credit and $200 disapeared from the invoice. Good think I caught it before I sent it. I need to learn to read better when I rush through these invoices.
