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 digironics
 
posted on December 11, 2005 05:16:51 PM new
i have realized the past 2 days that when an auction is paid with paypal and customer does not use the vendio checkout system the information will not be transferre to vendio, i have IPN on (in paypal) did anybody realized that? also is there a way to have the vendio system go back and check whatever has not been collected yet?
 
 SonyaCS
 
posted on December 12, 2005 09:37:52 AM new
Hello,

Can you provide us with an example to investigate? If you have the IPN set up, you should have the PayPal information populated over. Have you tried re-entering in the URL for the IPN on PayPal?

Regards,

Sonya
 
 citycollectables
 
posted on December 12, 2005 10:30:07 AM new
This has been happening to us for the last 6 weeks or so as well.
How many examples do you need?
Below are just a few lots paid with paypal and not marked on our boxes as paid with paypal.
5643321339
5642927779
5642923318
Paul

 
 digironics
 
posted on December 12, 2005 11:42:32 AM new
yes IPN is setup i checked it before putting this post, i will have to enter manualy the information because it will not pull it from paypal, and i can give you a few examples that i had to do manualy yesterday.....

order number
833347048
833347104
833347179

the above order numbers i had to manualy enter all the information in vendio.

 
 SonyaCS
 
posted on December 12, 2005 06:19:38 PM new
Hello,

Unfortunately orders do not record through the IPN like single items do. I will log an enhancement request to have this changed.

Regards,

Sonya
 
 digironics
 
posted on December 17, 2005 05:05:09 PM new
here are some auction numbers that was paid with paypal but did get tranfered into vendio, please check it out, this gets very frustating and i am just about to leave this.

8361390924
8361035192
8361035166
8362516526
8362516514

the above auction number are all from the same customer and he paid with paypal and entered an item number but the information did not come in.

 
 digironics
 
posted on December 17, 2005 05:17:56 PM new
i have another purchase that was paid with an echeck through paypal, the payment cleared but the payment and the shipping info was never reecorded in vendio.

The item number are:
8361332092
8361445934

 
 SonyaCS
 
posted on December 17, 2005 06:01:04 PM new
Hello,

Can you let us know if the two customers you just reported this on have sent you a total for everything or separate payments?

I have forwarded this information over to engineering for investigation.

Regards,

Sonya
 
 
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