posted on March 12, 2006 02:47:07 PM new
8348869243
8359197810
These two auctions sold in my store, and I wonder if I can get them into the sold list. This has happened several times now on my ebay stores items and I do not know how to fix all my auctions. Do I need to edit each auction? thanks for your help,Susan
posted on March 12, 2006 03:22:57 PM new
Hi there Susan,
I am seeing the 2 mentioned auctions in your postsale. Are you not able to view them yet? Please try to view them again and clear your cache or refresh the page.
Please let us know if you have any further questions or concerns.
posted on March 13, 2006 08:19:40 AM new
They are showing up in the unsold items, but they ended with a winning bidder. I wonder why they do not appear as sold. thanks for your help,Susan
We shouldn't have to be checking our "unsold" list manually and comparing it to what really sold...That's what Vendio is for. What is causing this problem, and how often is it happening? Things like this really worry me, since I may not catch them myself, and may end up having an angry buyer on my hand who is unable to check out, or who I eventually find out has paid days ago, and I didn't know it because he's not in post-sale.
I have an item that closed with a sale last night (6613425218) that still can't be found ANYWHERE in Vendio.
Amanda
[ edited by bellacollection on Mar 15, 2006 09:31 AM ]
posted on March 15, 2006 09:44:17 AM new
I agree with Amanda, this is at least the fourth time it has happened to me and I want to prevent it happening in the future. Susan
posted on March 15, 2006 12:38:39 PM new
Hello Amanda,
This item originated via SKU 'TL_2230 Fairy Wing Vase (ST)' - automatically launched on 03/13/2006 at 14:20:21.
Unfortunately from the 'at market' history for this item, it appears to have been an 'Ambiguous Launch' as its called.
We believe that the errors indicated in your account are related to some latency through the eBay API. Please check this URL for a graph that shows possible API latency:
http://www.vendio.com/ebay_api_stats.html
The error indicates that the listing may have been launched successfully, but we did not receive the notification back from eBay that would confirm the launch.
You may import the listings using "Import" in Sales Manager.
posted on March 20, 2006 10:29:53 AM new
It happened again and I am getting really upset. Why should I bother to pay you for a system that does not work. I have to hunt down my sold auctions and import them by hand then I think I will just forget using you non functional system entirely. Find me auction number:8348866816. thank you, and angry Susan
This tracked item appears in your closed section. The original item was deleted from your account, but this tracked item is in the closed section and available for processing through the post sale tools.
