posted on August 30, 2000 11:31:58 AM new
Hi- Got a neg today. This is number 4 out of about 900 (4 neutral). Is this a decent track record, or should I start over? Three negs were unfair, this one is vaild..I did mess up. The neutrals were for the USPS putting dents in the shipping boxes (items were always fine.) I just feel so bad!
posted on August 30, 2000 11:42:30 AM new
I have 1 NEG out of 115 and I wouldn't even consider starting over. (Percentage wise, mine is a lot worse than yours) Put it behind you and keep on going. You are doing a great job!
posted on August 30, 2000 11:42:44 AM new
I agree with mrpotatohead - your record sounds like a good one, and I don't think you should start over.
Why not put a nice, sincerely apologetic response underneath the most recent neg? It will help future buyers who look at your feedback to know that you're trustworthy and hold yourself accountable for mistakes.
posted on August 30, 2000 11:50:24 AM new
Thanks- I'll do that. I really appreciate the feedback! I gotta try not to take these things so personally...Thanks Again!
posted on August 30, 2000 11:52:21 AM new
I am a "frequent buyer" and I always check out FB on the sellers. I would not hesitate to bid on your auction with that high of FB provided you don't respond to your NEG in a non-professional manner. If you were as open with your respose as you were here, I would know I was dealing with a professional who probably would at least try to work out a solution if a problem were to crop up. I don't think I would change ID's.
posted on August 30, 2000 11:55:58 AM new
Sooner or later a neg is to be expected. You can't please everyone all the time. Every business has issues with a customer or two sooner or later. Just that a neg stands out more on ebay for all the world to see.
posted on August 30, 2000 12:52:22 PM new
OTOH, Kyms...from what you said, I don't think you deserve a neg if you just "messed up." IMO, a neg is deserved when a seller does wrong and doesn't correct the problem satisfactorily. I've "messed up" but did everything I could to fix the problem...even going so far as to "throw myself on the mercy of the court"...and from the tone of your post, it sounds like you're that kind of seller too. So...keep the id with your stellar record!
[ edited by blueyes29 on Aug 30, 2000 12:53 PM ]
