posted on December 26, 2000 03:28:58 PM new
I got this feedback today from a buyer of an item sold 2 months ago.
Neutral: no comment
I don't know what this means. This guy did contact me approx 3 weeks after the auction closed and said he was disatisifed becuase of some defects in the item. I responded that the defects were noted in the description, but I would accept it in return per our policy which allows 30 days. This left him only a week to get it back to me which was cetianly feasable, but I never heard from him again.
I checked the other feedback he left and found he left a bunch of feedback today. One other was a "Negative: no comment" for a different seller. And a "Neutral: Keep up the good work" for a seller I know (with a shooting star) Very strange.
This guy has +17 feedback all positive. Perhaps he doesn't understand that a neutral is bad.
So should I:
1)Leave him a Neutral: no comment ?
2)Leave him a Negative: no comment ?
3)Leave no feedback
4) Something else?
posted on December 26, 2000 03:31:58 PM new
i would certainly respond to his feedback with a non-emotional reply with what you just said in the post: explained the defects were in the description and you have a 30 day return policy and user didn't return it.
then leave him a neutral with the same comments you put into your response.
my .02 worth
[ edited by paulswife on Dec 26, 2000 03:34 PM ]
posted on December 26, 2000 03:38:48 PM new
Well, I'm not sure what the "right" thing to do in this situation would be, but I probably wouldn't leave any feedback and I wouldn't respond to his neutral, either. After all, he didn't actually mention any problems in feedback so if you respond to the neutral it might make people wonder even more....
posted on December 26, 2000 03:45:16 PM new
I really wouldn't leave a 'retalitory neutral' comment. It would look a little petty. Lots of buyers look at feedback left.
When a seller leaves a comment in response to a Neg or Neutral, NO ONE believes the sellers comment because the bidder(customer) is always right !! Remember, the person reading your comment is a potential bidder and who do you really suppose they are going to believe ?
Don't get caught up in the feedback game. I leave what is necessary and no less, no more.
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posted on December 26, 2000 04:21:43 PM new
I have no intention of leaving a response in my feedback file to his comment. For two reasons: First it will draw more attention to it and second It will give him an opportunity to add a follow up which could be damaging.
So my question is should I leave him any type of comment is his feedback file.
posted on December 26, 2000 04:37:12 PM newWhen a seller leaves a comment in response to a Neg or Neutral, NO ONE believes the sellers comment because the bidder(customer) is always right !! Remember, the person reading your comment is a potential bidder and who do you really suppose they are going to believe ?
If seller has a solid record of glowing pos FB, bidder leaves a rabid neg, and seller responds with just the facts...I'll believe seller every time. The real FB, for me, is in how it's worded.
This particular bidder is a piece of work. Must've had some burr in his saddle to take the time to in effect say he had nothing to say...obviously he knew he couldn't actually complain about anything, but was too cranky to let it go. I don't get this sort of behavior.
posted on December 26, 2000 05:14:35 PM new
He probably just discovered the "View all pending comments" option in the Feedback Forum and is cleaning it up.
IMHO, neutrals aren't "bad." They're neutral - nada - don't count. In the olden days - a mere year or two ago - the only way a seller could respond to a comment was to post a neutral in their own file. And of course, in the past all positives and negatives were converted automatically to neutral when a person was NARU'd.
posted on December 27, 2000 09:00:38 AM new
Hello Unknown,
Why respond with a feedback to a "flake"? It only shows that you reacted to the feedback the flake gave you.
As a buyer I read feedback before bidding. If the seller has recent negatives/neutrals (by recent I mean within the most recent 25 - 50 feedback) I often check to see if and how the seller responded to the person who left the feedback.
A reasoned response in the feedback file of the seller is to their credit in my book. A "taking it to the other fellow" comment in the other's feedback profile only tells me that if some glitch should occur in a transaction with this seller I will have to be on my toes. Enough "retaliation" type feedbacks (even justified) and I may just pass on making a bid.
