posted on January 29, 2001 05:20:58 PM new
In all my auctions I state (among other things)
Bids from people with feedback ratings of less than zero will be canceled.
I thought this was pretty clear... but today I bidder with (-1) did a "Buy it now" bid on my auction. What is my obligation to sell to this person who 1) apparently warrants feedback less than zero, and 2) found a leak in my policy/failed to adhere to my policy???
Anybody with some rational thoughts on this, please respond!
posted on January 29, 2001 05:54:59 PM new
Thanks. I guess my "rational thoughts" request needs rewording as well
BTW, I just pulled a user info request and... you're probably not going to believe this... the phone number is no good.
Also, a little bidding research shows that this bidder has won several auctions in the last month or so, but has no related feedback to show. I've sent an email to a couple of the big-feedback sellers asking what the status of their transaction is. I suspect they are still waiting for payment.
posted on January 29, 2001 05:58:23 PM new
Hi. Sorry to hear about your predicament. Frankly, I don't know what the rules & regulations are for BUY IT NOW, so I advise you to write to [email protected] to find out IF there are any different rules.
Now in the case of an auction, all ya do is write the final high bidder with something like:
Dear Sir or Madam:
Thank you for your interest in my item ((of great beauty)) at eBay Auctions; however, I am unable to honor your final high bid, as you did not adhere to the terms of my auction explicitly set forth, to wit: NO bids by anyone with ZERO fb.
```````````````````````````````
Listen, if you just made a LARGE AMOUNT OF $$$$$$$$$, then I seriously advise you to pull the contact info, and telephone this person.
IF it is a legitimate NEWBIE, then they didn't even read your TOS, or if they did, may not have even understood what 0-feedback is.
AND if the contact info is inaccurate, then you can notify [email protected], and they'll nuke the registration.
IF the contact info is accurate, you'll probably have a FUN interesting chat with a new auction afficianado.
posted on January 29, 2001 06:04:18 PM new
I'd wait and see what replies you get, you could be right. I'm guessing that the negative feedback rating is a result of nonpayment?
Unfortunately, since he used BIN he's managed to end your auction as well. I might suggest contacting eBay, but I'm guessing that they will tell you to try and contact the bidder and complete the transaction. If he doesn't pay in a reasonable amount of time, you'll be able to file a NPB alert and ask for a refund for your fees...
In the meantime it seems as though you may be unable to relist the item until the time required for a NPB alert to be filed...
posted on January 30, 2001 01:22:17 AM new
If the contact info (phone number) is incorrect, I would contact safeharbor. I'm not sure if providing incorrect contact info is a NARUable offense, but if so, it is probably the best way to get rid of him. If you just email him and tell him the deal is off, he can still neg you for not completing the transaction.
Send EOA and ask for payment (plus shipping info, or anything else you do regularly).
Wait for reply within a day since it was a Buy It Now auction (given he is @ -1 feedback, I would wait a lot longer for anyone else with a norm feedback).
If no reply in 1 day I would pull contact info (you have already done this) to find out if his contact info is any good (you have already found out it isn't).
I would email safeharbor and advise the number is no good. Safeharbor will give him a chance to correct his info within 24 hours or they will NARU him.
Given that he does not get NARU'D and corrects his info, I would call and ask him what's deal. Give him a chance to pay if he is sincere and complete the transaction.
If he is NARU'D, then I would simply wait and file my NPB after 7 days and the FVF after 10 more days. I would then email the auction to safeharbor and ask for a credit for the listing fee for the auction since the user clearly violated TOS.
I would then relist the item.
Additional Note * Your TOS will help you get a credit from ebay for the listing fees, but will not stop deadbeats from bidding on your auctions on a Buy It Now auction.
posted on January 30, 2001 02:33:53 PM new
Thanks to all for the discussion...
Several things come up on this one--
1) I need to clarify my terms a little better. This I can do.
2) Because the bidder was "winner" I stand a chance of getting neg'd. Here's what Safeharbor said today [i]I have reviewed the information that you have provided and wanted to let
you know that this member has been warned against any future occurrence
of this type of activity. It is your decision whether or not you will
complete this transaction with the bidder. If you don't complete this
transaction with this bidder due to the details in your item
description, and if you receive a negative feedback from this bidder,
please let us know. Our Feedback Removal Department can review removing
that for you.[/i]
3) Ebay needs to consider a buyer class filter ala-Yahoo (one that lets the seller say what minimum fb is required to bid). I just got a survey from ebay on BIN and that was one of my comments to them.
