posted on January 30, 2001 04:56:57 AM new
i had/have a deadbeat who is 15.......his response to my emails 21 days after end of auction asking where payment was is "i am only 15 have no money or job"......i reported this to safeharbor via a deadbeat complaint and an email about him being under 18.......heres their response........Hello,
Thanks for contacting eBay. I am happy to give you a helping hand.
Thank you for contacting us regarding this matter. In order to help
users understand what eBay can and cannot investigate, we have created a
section on site called Safe Harbor. You will find a URL below that will
help you report this violation to safeharbor.
There you can find information about what we can investigate, how long
the investigation can take, and what steps will be taken to resolve the
situation, if any. To view this information, click on the Help link
that I have listed for you below:
I hope that you find the information there to be helpful and
informative.
I appreciate the opportunity I've had to assist you! Thanks for
contacting eBay and I wish you good luck on all of your future auctions!
Regards,
XXXX
eBay Customer Support
now when i check the link it says nothing about underage bidders.....seems to me from the response ebay does not give a rats azz about underage deadbeats......i grow tired of the garbage ebay has heaped upon us lately and then no help from them with a problem, go figure........
posted on January 30, 2001 05:40:41 AM new
What I don't understand is how eBay thinks they are saving money by answering like that.
It still took time and funds to generate the response and store it and instead of resolving the issue it alienated the customer and now they will have to respond to a longer complain from an irate customer. Meanwhile the kid is still disrupting auctions which does not help them at all.
They seem to feel they can not affords good customer service. I don't know how they can afford bad customer service.
posted on January 30, 2001 11:32:02 AM new
from the SafeHarbor page:
http://pages.ebay.com/help/community/investigates.html Contact information / identity offenses Underage user - User under the age of 18. To report, please send emails in question or board post.
posted on January 31, 2001 05:57:41 PM new
Why do you take this so serious, its a 15 year old kid, I mean our company runs 1000 auctions a week and if we reported everyone who does not pay that is all we would get done, Move on with life , its not that important. I had a kid who ordered a pair of sunglases with his dads credit card, his dad called and told me the situation, to say time and not to argue with the man for weeks and waste my time I credited his credit card , called ups and had the glases picked up and went on with business.
posted on January 31, 2001 06:11:40 PM new
Um, kyimportco, since no one else wants to answer the question in the first line of your post, I'll volunteer... We take it seriously because when we report something obvious like this to Safe Harbor, we would like to see some evidence that they actually READ AND UNDERSTAND what we are sending them, otherwise we might start to wonder whether the Support and Investigative staffs at eBay is capable of doing their jobs correctly. And BELIEVE ME, since they have incresaed staff from 100 to more than 300, and moved their support group from San Jose headquarters to Salt Lake City, there is ample evidence (unfortunately) that the answer is THEY CAN'T.
posted on January 31, 2001 09:17:40 PM new
I don't think we can expect ebay to do anything to a 15 year old. I get them from time to time. Send me an empty envelope telling me they won auction number...., please send the merchandise to....and of course no money inside...Neg 'em and report them to ebay, but certainly move on.
posted on February 1, 2001 08:24:06 AM new
gravid: re: time to send a canned response
That support person probably spent about 30 seconds skimming your message and 2 or 3 keystrokes to send that canned reply.
Based on the number of similar canned responses I have received from numerous companies, it seems that email support workers are incentivized to process as many messages as possible and in as short a time as possible.
Also, you have to realize that they get an unimaginable number of messages for which such a canned response is entirely appropriate and does answer the question. They're all only human and sometimes don't read enough to figure out that something else is needed.
I agree with others advice, keep sending emails until you get a meaningful answer. I have discovered that if you put a one or two sentence summary at the start of your email, that helps to trigger a unique response instead of the canned answer.
posted on February 1, 2001 08:33:43 AM new
And besides, the SafeHarbour people who are responding to these emails are also kids! By ignoring your emails, or by providing irrelevant answers, they are protecting their own generation.
