posted on January 30, 2001 09:41:38 PM new
I never accepted paypal (I accept billpoint and paydirect), but I kept getting bidder requests for it.
So, I added it to an auction..Now I have a very angry bidder.
Seems she signed up for paypal, gave them her credit card number..went to pay for the auction and they required her to give her banking information...
She figured okay, I'll just cancel this account once the shipment is received...
Not so fast, it seems paypal won't let her pay for the auction (even tho they gave her a 250.00 spending limit). The auction amount is under 70.00
She has to wait until paypal makes two deposits into her checking account...in 2-4 working days..verify the amounts received then she can pay for the auction (she asked me isn't her bank going to charge her fees for this??? I have no idea).
I've got to agree with her...this is beyond weird...paypal verified her credit card, what do they need her checking account number for??? Shes' making a payment, not accepting money.
Is this new or have they always required checking account number...and if so, why is everyone so hot to use paypal...that seems like way too much information to be giving out...Gee, you think Wal-Mart will start this practice too???
charlottek only here
[ edited by charlottek on Jan 30, 2001 09:42 PM ]
[ edited by charlottek on Jan 30, 2001 10:24 PM ]
posted on January 30, 2001 11:43:50 PM new
She shouldn't be required to register a bank account till she reaches the $250 limit. As for the verification, this isn't new and her bank will not charge her for the deposits PayPal makes.
[ edited by uaru on Jan 30, 2001 11:47 PM ]
anyone from paypal monitor these boards, I'd like an explaination please...
Gee, I wonder what they going to want from me when I try to collect my first payment...credit card number, bank account number, a signature guarantee from my bank etal...
Do you know for a fact the buyer or some member of the household hasn't reached the $250 limit?
Gee, I wonder what they going to want from me when I try to collect my first payment...credit card number, bank account number, a signature guarantee from my bank etal...
They require nothing more than BillPoint or PayDirect... you mention you use them. For them to send you money they need a bank verification, or a credit card registration, or you can fax them your DL and a copy of a utility bill with matching addresses on them. Since you're already accepting BillPoint and PayDirect you've already had to comply with similar requirements.
The buyer just signed up with paypal and this was to be her first transaction.
As to billpoint and paydirect, they don't make someone jump thru hoops that are on fire just to make a payment....so I'm not supposing paypal is anything like them when receiving a payment....
posted on January 31, 2001 05:43:20 AM new
I'm a bit confused....where does Billpoint send your money? If they're sending it to your bank account, then you gave them your banking info at some point. Hindsight is 20/20, but I'd never recommend that someone sign up for PayPal without thoroughly familiarizing themselves with the system, especially a seller. PayPal will send you your money as long as you verify your bank account and provide a street address. If that's going to be a problem for you, then you'll have to "spend" the money in your PayPal account and then close it.
As for your bidder, if the money hasn't been sent to your account (which it appears that it hasn't), it should show as "Pending" in her account history. She should be able to click on the "Pending" link and cancel the transaction. Then she can pay you by some other method.
always pickersangel everywhere http://homepage.netspaceonline.com/~twobar/pickers.htm
posted on January 31, 2001 06:01:07 AM new
Ask your customer if she opted for credit card payment when she got to the payment screen.
Payments are automatically defaulted to checking account as the source of funds.
You have to manually change it to credit card.
There should be no reason for your customer to be forced to verify a checking account to make a payment via PayPal, until she reaches the puny $250 limit PayPal has set.
You also will not need to verify a checking account to collect a payment (unless your PayPal address is a PO box). You will simply have to request payment by check.
Be careful of the $100 monthly credit card payment acceptance limit. PayPal will force you to upgrade (contrary to all of the "no one will be forced to upgrade" statements made on this and other boards) to a premier or business account.
posted on January 31, 2001 10:22:56 AM new
PayDirect doesn't require bank verification to make or receive payments. Only for direct deposit and for the verified logo on Yahoo auctions.
posted on January 31, 2001 10:28:49 AM new
If I'm not mistaken, there are different requirements of making and receiving payments from Billpoint. It's on their home page.
If they've verified a 'buyers' cc why on earth do they need their bank account! JMO
I have a memory like a steel trap .. unfortunately it's rusted shut!
The buyer is ticked off, says she is sending a check, but I'm not sure.
I think I lost a sale here, THANKS ALOT PAYPAL!!!!
As to your above comments, there seems to be a similar problem on the auctionwatch paypal board, so I guess this is a new wrinkle in the continuing saga of paypal.
I can't believe ANYONE with half a brain would use paypal for credit card payments if they must now give banking info and wait until the bank account is verified. (she never gets to the point of pending payment, the transaction just disappears because her bank account isn't VERIFIED)
posted on January 31, 2001 11:01:42 AM newVargas hit it on the head. Most likely your customer, being new to PayPal, did not know she had to choose"credit card" as the method of payment but left the defaualt setting of bank account. If she did that, of course PP would have to have bank infor to process the request.
Because many sellers still say "make payment with cc using PP" in their auctions, new users probably think that's the only way PP accepts payment. They now allow direct draft from your bank account and credit cards. Paypal obviously prefers you use one of the other methods opting for cc last.
I've been using PP almost from the beginning and just recently, in my haste, neglected to opt for the cc method and ended up paying with a direct draft from my bank. My mistake, but I wasn't happy. I think we should be allowed to set our preference instead of it being an automatic default.
According to my buyer she never gets to complete the send money screen as she is held up by the 24.44 amount allowed without checking account verification and her transaction just disappears.
She tried several times yesterday and once this morning and the same thing happens...
She sent an email to paypal, but I really think she has given up and I fear I've lost a sale. I can't blame her, gee can I tell ebay NPB aka paypal and neg paypal???
posted on January 31, 2001 12:10:20 PM newAccording to my buyer she never gets to complete the send money screen as she is held up by the 24.44 amount allowed without checking account verification and her transaction just disappears.
There is a similar report over on the PayPal board.
posted on January 31, 2001 01:41:16 PM newCharlottek I just checked out the thread Sg52 mentioned. Maybe you should contact Damon. He requested the originator of that thread contact him so he could check it out. Maybe it's a glitch and not something new???
posted on January 31, 2001 01:43:35 PM new
Hi there--
I had a similar situation happen. I had to issue a cash refund. Buyer had sent me a M.O. but I usually try to issue a refund thru Pay Pal, first as it saves me time and hassle. So I sent her the payment, and this was her first transaction with them. I thought, no problem, she can just accept the payment (only $16) and then have Pay Pal send her a check--this was fine with her too. I hear back from her a couple days later saying she needed to give them credit card and bank acct. info, and she wasn't going to do that. I was suprised, b/c I hadn't heard of this before, so I called them to verify, and guess what..its true! So then she had to send the money back to me, and I got a M.O. I now know better!
posted on January 31, 2001 01:54:48 PM new
charlottek there is a great article that was printed about paypal by the wall street journal that will help cool the buyer down. My bank advised me not to join paypal, and I think thats proof enough for me since they are not FDIC insured.
posted on January 31, 2001 02:19:41 PM new there is a great article that was printed about paypal by the wall street journal that will help cool the buyer down.
There are more recent articles about PayPal and the BBB than the article you referenced.
"They have taken this very seriously," Sharon D'Amico, president of the Silicon Valley BBB, told the E-Commerce Times. She said that she was "very, very pleased" with the results of a Wednesday meeting with the Palo Alto, California-based company.
I could be wrong but I think we have the seller voicing the problem here, and the buyer voicing the problem on the PayPal forum. Both seem to be dealing with a $24.44 transaction.
posted on January 31, 2001 06:06:54 PM new
"They have taken this very seriously," Sharon D'Amico, president of the Silicon Valley BBB, told the E-Commerce Times. She said that she was "very, very pleased" with the results of a Wednesday meeting with the Palo Alto, California-based company.
Hmmm I wonder why they finally admited their mistakes? Could it be the article from the wall street journal? Wonder what took them so long? The nail in the coffin was that article, and if not published in the biggest business newspaper in the country would they still be talking to the BBB? I dont think so.
