posted on February 27, 2001 04:26:50 PM new
Is everyone having the trouble I'm having? Just listed several items - the last 7 show no photos or descriptions!
I found out when a buyer emailed me for information that I knew I had included in my description - went to look and sure enough it was BLANK!
Help AW, is this an AW problem or an Ebay problem?
posted on February 28, 2001 08:44:31 AM new
Dear XXXXXXX,
I would be happy to assist you concerning the listing problems of
yesterday.
>From approximately 10:30 to 17:50 PST, due to code updating, items
listed with quotation marks in the description may have been affected by
loss of photos or description text. This may have caused the picture not
to be displayed and all or parts of the description not to appear.
We corrected this issue by removing the code and no listings after 17:50
PST yesterday should be affected. In most cases, you may be able to
replace the missing description and pictures by revising your listing.
If this does not correct it, you may need to end and relist the auction.
I am terribly sorry for the trouble this has caused you, but I am glad
that I was able to assist you.
Thank you for choosing eBay and hope you have a really nice day!
Regards,
XXXXXXXX
eBay Senior Customer Support Representative
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