I got my first neutral feedback...and it was justifiable.
Here is the sit...
It was for fireplace andirons (about 46" tall). I didn't show any box/handling fee in my auction.
But at end I realized I would have to spend about $6.00 for a box (big) and peanuts..and charged the buyer $5.00. She never complained to me about it and paid promptly...but left me neutral feedback stating that I didn't list the $5.00 fee which is true.
Should I respond to this..in my feedback? Will this hurt me? This is the first time I have done this, I have always eaten the box packing fees before, I guess I had a brain fart!
posted on March 1, 2001 12:21:12 PM new
Maybe you can make it right. Were it me, knowing I'd made a mistake, I'd offer her a $5 refund. Then maybe, after you respond in your feedback, she might respond back, making a sort of retraction saying that you'd made it "right."
posted on March 1, 2001 12:48:16 PM new
I pay a lot of attention to sellers' responses to negative/neutral feedback. I'm actually a little relieved when they have a few so I can see how they were handled. Mistakes are made and it's important to see the seller's attitude to them. I think you should repay the $5, and state "I made a mistake and have refunded the $5". This would relieve any worries I might have about bidding on your items.
posted on March 1, 2001 09:07:10 PM new
Didn't you list any shipping info at all, even the boxes you can check saying who pays for shipping (like buyer pays fixed amount, seller pays shipping, etc). Did you say shipping was free? I don't think it's a total mistake on your part, the bidder should have had a few questions before going in and bidding. It's just common sense.
If you wanted to respond to the neutral, I'd say something like, "$5 shipping under actual cost, and reasonable for item. Sorry for the misunderstanding."
