posted on April 19, 2001 05:08:38 AM new
Hey guys got myself in a mess thanks to an irrate customer whom sent wong address for delivary . Had to change phone number they threatned my familys life . Then called security were I live and they got me suspended for non contact info after changing my number (because of them) . They changed their mind did not want item now they want refund which ,I have stated no problem ..but now they want me to send MO overnight only or they are calling the local police. After years on ebay I am dismayed at this crap.
Any help with ebay phone # would be appreciated . Thanks for letting me vent !
posted on April 19, 2001 05:14:36 AM new
Hello FancyMama,
eBay does not provide any service or support via phone. Only email.
If your buyer has made a threat of physical harm I believe this is best handled by referring it to the local police.
If you have some documentation of the threat (an email for example or a recorded voice mail) I believe you should also report the threat to eBay at the safeharbor email address as threats like that are violations of eBay's TOS. At the very least this person is abusing the contact info guidelines.
posted on April 19, 2001 05:55:14 AM new
Thanks for the information tried to call
but due to time difference ha dto leave message . I awoke to 7 emails today with nothing but threats , so this is getting very dangerous and creepy . The customer ids entitled to a refund but the demans of how to send were to send and the threats are getting out of control ... I hoping maybe i can send refund to ebay and have them forward it .
Thanks a bunch
[email protected] on ebay with no neg feedback but suspended due to this customer...
posted on April 19, 2001 08:28:08 AM new
You really need to contact your local police if this person is threatening you in this manner. Your eBay situation is secondary at this point!
Take others' advice...forward all correspondence from this nutcase to Safe Harbor and timesensitive, AND call the cops to report this. And DO NOT respond to any emails, calls, etc. Put on your answering machine and screen your calls. I wouldn't even send the refund at this point--I'd wait until things have cooled off. It sounds like you've run into a real psycho, and nothing will satisfy him. Protect yourself first and worry about the details later.
