posted on May 4, 2001 04:13:49 PM
I shipped a $5.15 prioprity mail package to California from Alabama and it was returned today with Forward Time Exp, "Return to Sender
It was to be delivered to an apt. Does this mean the customer was not there or did not have someone there to pick up the package and it was returned after X number of delivery attempts???
If this is the case should they pay for return postage? I would think they should if they want the merchandise.
Would you refund minus insertion fees and FVF? This is a first for me. I've had a couple of packages returned because I put down the wrong address, (and I ate the return postage) but the address is correct on this one.
posted on May 4, 2001 04:19:55 PM
forward time expired means the person moved and the forwarding order for their mail to their new address has expired.
Does it have PO label with their new address on it?
posted on May 4, 2001 10:11:25 PM
I sent the customer an email asking if the address is correct and related that I would check with the post office to see what they had to say.
Her reply: Dear xxxxxx;
The address is correct. I can't understand what happened because, even when
no one is at home to receive a package, the mailman always leaves a notice
slip in my mail box telling me to pick up a package at the local post office.
Nothing like this has ever happened before, and I can't explain it. At any
rate, please keep me posted on developments.
Thank you
Best regards
Anna
Her address was taped over with a yellow label with the same address and return to sender, forward time exp.
posted on May 5, 2001 12:31:33 AM
Since this is obviously a postal error, maybe your counter clerk will see the logic of re-sending this at no cost to you. Take a copy of the bidder's e-mail with you as well. Good luck!
posted on May 5, 2001 10:52:33 AM
Definitely a mistake by the PO.
I would do as mcbrunnhilde suggests and bring it to your PO and see if they won't send it free of charge.
