posted on June 12, 2001 04:41:00 AM new
Is FEEDBACK a devalued currency ?. I Have never contributed to the message boards before but I enjoy reading them when I have time. I Notice one anxious theme running through them though and this is fear of RETALIATORY FEEDBACK when it is totally unustified. I Both sell and buy on ebay and try to be as dilligent as I can when trading in either mode, thus far I have avoided the dreaded "N". EBay obviously cannot get involved in some of the pettiness and tantrums that are involved but is there another way ? It must be heart breaking if you spend time building up a good reputation and earn your positive feed back and then get negged from someone who has not performed properly and is just doing it from spite and in retaliation.
Is there another currency ?
Why not make it like your driving licence, you get the points on it but after so long with good behaviour then you can wipe the slate clean ?
posted on June 12, 2001 05:41:28 AM new
You're correct. The current feedback system is so poorly implemented that it is pretty much useless as a guage of how a buyer or seller does business. I like the concept of your "driver's license" approach, but given 10 different ways to implement it ebaY would almost certainly choose the least logical and effective of the 10.
posted on June 12, 2001 06:10:32 AM new
It kind of works in a about face.
Check auctions won, than check feedback on auctions left, if the number of auction won are above 50% of these in the same time frame with feedback left. It leaves a big WHY no feed back.
So in the sense no feed back can be viewed as "not positive" ?
Even-tho feed back is not a requirement, it is the high percentage norm.
posted on June 12, 2001 06:14:59 AM newEven-tho feed back is not a requirement, it is the high percentage norm.
Not true at all. Good sellers seem to average around 50-70% feedback received/left as evidenced by numerous posts in this forum. Hardly a "high percentage" norm.
posted on June 12, 2001 06:39:48 AM new
Compare the 50-70% number to the response rate that other businesses get from their customer response surveys, cards, forms, etc. and it is remarkably high. Most business feedback surveys rarely achieve a 10% rate of return.
posted on June 12, 2001 06:43:10 AM new
While 71% may be considered high when compared to the average, it is low when considered in the context of this thread. When the average number of feedbacks NOT left is between 30 and 50%, there is no way to use the feedback left/received ratio as a reliable guage of a user's performance record.
Let's say seller A sells in one category and receives 60% return on his feedback. Seller B sells in another category and receives 71% return feedback. Both sellers are equally devoted to customer satisfaction and try to run their business in a respectable manner.
Both of these sellers are good sellers yet at best 29% of the buyers didn't leave feedback. And just because seller a received 11% fewer return feedbacks than seller B, does that mean seller A would be more likely to scam a bidder than seller B? Hardly.
posted on June 12, 2001 06:52:25 AM new
A couple of good points about feedback percentages not being accurate. Let me point out a couple of other points.
For the seller that will only leave feedback if it is left for him/her first, that percentage is going to be very, very high. (feedback left, feedback received) Certainly, it can be nearly 100% if he/she plays the hostage game well.
That same seller is unlikely to have many negs/neutrals, especially if he has a proven rate of retaliating after a previous neg has been left.
Before I bid, I check the feedback of sellers, and look specifically for the seller retaliating after a buyer leaves negative feedback. If that is the case, I refuse to do business with them. As a bidder, I refuse to leave feedback for sellers that won't leave it for me. ( I can accept a seller waiting to hear from me that I received the item in good condition, and was satisfied with the product) The last seller that I dealt with said my "word" was not good enough, I had to leave feedback first in order for him to leave feedback, and I promptly told him that I would leave feedback first, but I wouldn't guarantee that it was the feedback he was hoping for. Hmmm.... I hope I left him wondering...
