posted on November 28, 2001 05:18:49 PM new
I received an e-mail today from a buyer that she did not receive her package. The package was mailed by insured priority mail on October 18 to APO address. Priority mail with delivery confirmation is not available for APO address. I do not have another item to replace the one that is lost. Would you offer a refund now while the Post Office looks into the Mail Loss/Rifling Report? What's your experience with the Mail Loss/Rifling Report and the insurance procedure for lost packages? Any and all advice would be very much appreciated.
posted on November 28, 2001 06:47:17 PM new
Check with the Post Office, I think you have to wait 60 days to file a claim for lost mail when it's APO or FPO. Don't take my word for it call them 1-800-ask-usps.
Don't refund the payment until the Post Office refunds the money.
dendude
