posted on December 22, 2001 03:01:36 PM new
It finally happened, I received my first negative today. Buyer stated I was deceitful and was very unhappy. Item (I thought) was described fully, nothing hidden. Some people are never happy, but I just wish they would have contacted me about this. I have over 2000 positive, so I guess it was time.
posted on December 22, 2001 03:20:04 PM new
The first one always hurts the worst. If you got one after 2000 positives I'd say that's VERY good. I just received my third, and I have 1500 positives. My first one was way in the beginning and I had changed my email address so she said she couldn't contact me (even though ebay had the correct one). My second one was a few weeks ago - she was mad because the video I sold was used and she thought it would be new (auction stated box and video in excellant condition). My third was this week. She wrote "Great Seller very fast shipment would recommend". I asked her why she put that as a negative and she said she "hit the wrong button". What can you do but move on...
posted on December 22, 2001 03:21:54 PM new
It happens to the best of us. I would advise to leave a response to their feedback, explaining your point of view.
posted on December 22, 2001 04:24:36 PM new
Still have no negatives on Ebay, but I did just get my first negative on Yahoo (with 80+ positives) - I was (and still am) on vacation and the buyer contacted me for a refund (which is fine, I knew this would be a problem) - I did not respond right away, and a few hours later he gave me a negative!
What I love about Yahoo is you have the ability to revise your feedback, so I changed my positive I left for him to a negative. I told him that I was on vacation, that it was unreasonable to give a negative hours after asking for a refund and not hearing from me. I told him I would refund his money regardless, but if after that he changed his feedback to positive, I would do the same. He agreed, so the negative won't stick.
Wonder if that is the best solution for ebay? I kind of like it.
posted on December 22, 2001 05:19:21 PM new
ahc3, ebay does not allow you to change feedback once you have left it. you were wrong to change the feedback you had left. what you did is called extortion!
jmr82, the first one definitely hurts, but it will get buried and others will not even think about with you extremely high percentage. I got my 2nd one this week and it still hurts.
posted on December 22, 2001 07:20:56 PM new
rarriffle - Read what I wrote, YAHOO not Ebay. You can change the feedback on Yahoo.
Also, this is not a case of feedback extortion. We had both left negatives (I changed mine because of his actions) Now, if I told him that I would not refund the money unless he changed to a positive, that is certainly extortion. However, I will be refunding the money regardless of whether he changes the feedback from negative to positive. I just told him that if he was satisfied after the refund and changed his feedback to positive, I would do the same. How can that be construed as extortion?
posted on December 23, 2001 02:43:52 AM new
ahc3, you did not explain the whole thing in your first post. but you still should not have changed your feedback just because he was not pleased. if he paid you promptly and followed your tos, then he deserved a positive.
posted on December 23, 2001 05:15:58 AM newif he paid you promptly and followed your tos, then he deserved a positive.
No, he does not. Since eBay's policies indicate feedback is optional and I, personally, don't believe the sales contract between a seller/buyer is complete until BOTH parties are mutually satisfied, positive feedback is not a requirement just because the buyer "paid promptly". (If that were the case, I think alot more personal checks would "ooops, bounce, sorry! but you already left me positive feedback" I've been with eBay since early 1997 and I resent hearing "feedback extortion" and you "have to leave the buyer positive feedback if he paid on time". I always wondered where those statements started.
posted on December 23, 2001 08:54:34 AM new
toybuy, isn't it wonderful that we live in a country where we can each have our own opinion and voice it freely?
p.s. I don't know how to do a raspberry on here so here is as close as i can get
posted on December 23, 2001 09:24:08 AM new
The reason he got a neg is that he acted unreasonably, not that I did not like his rating. He contacted me that he was not happy, and hours later he gave me a neg. If he would have given me enough time, I would have told him to send back the lot for a refund. His comment was buyer beware, fraudulant seller. If this was Ebay, I would have been screwed, but since it is Yahoo, I had options to defend myself and reputation. By the way, this is NOT the first time this has happened to this buyer, he has had several feedbacks that went from negative to positive, obviously someone else doing the same thing I am. One thing about Yahoo is that the comments will still stand, so even if he changes to positive, his negative comments will still be there. However, hopefully buyers will see my comments that I was on vacation and did not have enough time to respond, and that I did offer a refund regardless of whether he changed the feedback or not.
posted on December 23, 2001 03:36:30 PM newtoybuy, isn't it wonderful that we live in a country where we can each have our own opinion and voice it freely?
You bet! A country with free voice and opinion and a place to look up the definition of sales or binding contract! A country where more "novice" internet sellers can come along and spout off their opinions and expertise while stepping on the backs of those who helped start eBay when others did want to get their feet wet, waited to see what would happen or help in the sweat equity. It's a great country!
But sarcasm aside, this minor analogy makes me really appreciate those persons that really sacrificed--with their lives to build this country so others could have opinions and have the real freedoms we have (not just opinions on ebay).
posted on December 23, 2001 09:03:21 PM new
No big deal. I've got plenty of negs, and 4000+ positives. Most of the negs have come lately, for slow communication. I'm working now and have little time for eBay. eBay is not fun like it used to be.
I had to leave a neg for a customer tonight, her third in 260. I expect I'll get one back. Buyer won a book for $1. Auction terms were stated in the ad, $3 for shipping plus CA sales tax. Winner wrote asking me to reduce the shipping fee since we both live in the same state. Then she claimed she never got my WBN. Then she said she wouldn't pay $.08 sales tax until I furnish my reseller number.
Since the auction ended almost a month ago, I send a NPB alert and notified her that I was cancelling the deal. Then I left feedback. I don't know what bidders think, but I don't need the aggravation for $1.
posted on December 27, 2001 06:31:06 AM new
On Ebay as sellers we can respond to feedback.
I feel that the 'tone' we use as well as the response content can effectively 'cancel out'
a negative FB.(or at least soften the impact)
ex: Gee, sorry for shipping but TOS did not accept checks (clearing delays)
OR: Please note that I did state 'a parts unit no warranty'
OR: I am not USPS, maybe delays due to 9/11?
OR; I did advise you to use (and mark) AIRMAIL on your remittance.
Particulary effective, I think, if the Negger
comes across as a 'loudmouth redneck type' as often they do! hopefully with poor grammer, vocabulary or 'rough' language.
I know its hard to do in 80 (?) characters but try.
I've been with eBay since early 1997 and I resent hearing "feedback extortion" and you "have to leave the buyer positive feedback if he paid on time". I always wondered where those statements started.
