posted on January 2, 2002 12:33:20 PM new
Had an auction of a picture in frame, clearly shown and discribed. WB is in Australia and he asked us to take out picture and just ship that. We hesitated and asked him to record his request at safeharbor. Was that the right thing to do? He didn't so we went ahead and packed the whole shebang and sent charges. He still wants us take the pic out of the frame. What to do? How do you handle things when winning bidder only wants part of what he won? Had this before on dishes, WB only wanted one out of a lot, but as we had packed everything he took them all. Anyone else had this come up. Dale
posted on January 2, 2002 12:40:11 PM new
meridenmor, I've had wins where I only wanted part of the deal and the sellers were more than happy to oblige. As a seller, I sold a picture and offered two shipping prices, one framed, one unframed - the difference was quite staggering.
The extra shipping charges may make it worth it for them to buy a frame in their own country. Just keep a copy of their email request for about 6 months and give them a break by shipping what they want.
posted on January 2, 2002 01:01:09 PM new
I have had this a couple of times. I oblige happily. As bestattic said, just save the email for awhile and send the buyer what they want.
posted on January 2, 2002 02:52:58 PM new
I have done the same thing. When you only want one item in whatever the lot is, it doesn't make sense to pay shipping on the others you don't want.
Bygrace
posted on January 2, 2002 03:07:45 PM new
Yes, I would oblige as well. You can print the customers emails and keep hard copies just to be safe, but I am betting it will all be just fine.
Good luck!
posted on January 2, 2002 03:18:54 PM new
Part of the problem here is that this is an old print, can't tell if it is very fine paper or fabric, professionally mounted on a matte. It is under glass, with a fairly good frame. I worry that removing it and putting it into something that might rub against it could destroy the print. The print is much older than the frame and matte. Does this make a difference? Really appreciate all the help here.
posted on January 2, 2002 04:10:06 PM new
So you fear you will damage the print by removing the frame? Maybe the buyer is afraid of that too
I would take the frame off and stop if I got to a point where damage could occur and continue if there is no problem. If they don't want the frame, they probably don't want the glass either. If all goes well, just lift the glass off. Protect the print well with tissue, pack it well, as you would anyway, and ship.
If you are sooo afraid of damage, I would certainly let the buyer know. They should be aware already if you described the print well in your description.
