posted on February 22, 2002 04:13:40 PM new
Just had my very first case of an eBay customer reporting that an item arrived broken. I know that she has to show USPS the broken item, the package, the mailing receipts, and a filled out form 1000, but are there any other possible snags or details I should be aware of?
posted on February 22, 2002 04:37:51 PM new
My post office tells me to go ahead and fill out the forms, provide the invoice and the insurance receipt from my end (as the seller) and then they forward it to the buyers post office. Said this was a quicker way to handle it, rather than having the buyer start it on their end. My claims have been handled very quickly this way........(knocking on wood as I haven't had any for quite a while!!)
[ edited by nanasturtles on Feb 22, 2002 04:39 PM ]
posted on February 23, 2002 02:45:40 PM new
I also had my first instance of needing to file a claim and it was such a hassle, I just refunded the buyer via Paypal and will never use USPS insurance again. I figure I can offer insurance myself and be much better off. Since most items are under $50 I can charge $0.75 or so and just put the funds in a separate account. If I ever have a claim reported, I will just use the momey collected to pay the loss. I have been selling on eBay for more than 4 years and this is the first claim ever. When I think about all the money give to the P.O. and UPIC for insurance, I would be way ahead.
posted on February 23, 2002 03:43:31 PM new
an invoice showing how much she paid for the item,sometimes ebay end of auction notice is not acceptable.
with expensive items,usps will start to nickpick-visible damage to external box??
padding on all side how many inches thick??
posted on February 23, 2002 03:50:09 PM new
I wouldn't waste my time on items under $50. The one time I had to present a claim for something shipped to me was ridiculous. The whole thing could have been prevented by piece of tape on the Priority Box to keep it from popping open. It took me hours to get it straightened out.
