posted on February 27, 2002 06:55:04 AM new
I always hope to believe that if I give a complete refund, I would be left a +FB for making things up to the buyer.
When I read someone's FB that says, +FB, "seller gave refund and answered my e-mails", I feel safer bidding.
Wouldn't it be punishing the seller for making things right with you?
Does anyone know if there is another way to way to report fraud or copyright problems other than FB? Let "Mom & Dad eBay" handle it?
Note: I think it is wrong to sell copies and not say so in the ad.
posted on February 27, 2002 06:59:55 AM new
Peiklk,
Personally, I think this seller handled the situation VERY well. He let you not only keep the merchandise (however poorly described it was) AND he gave you all your money back! In my opinion, he DOES deserve a positive. For one thing... you've got more than what you started with! You could post a positive like:
Problem w/ item & postage resolved quickly and fairly
That way bidders know that this seller is not infallible (who is?), but they also become aware that he is willing to work with his customers when problems arise. If you are truly trying to leave feedback to inform other bidders, this is a more appropriate way (in my opinion) to do it.
posted on February 27, 2002 07:04:16 AM new
As a seller, I would hope to receive positive feedback for this transaction from the buyer. He refunded the money and allowed you to keep the product.
posted on February 27, 2002 07:18:40 AM new
This seller left out important information about the product from his auction description and is not a newbie.
Therefore it was intentional, meant to deceive.
His use of "postage $4.00" would have been a red flag to me since they did not specify it was for Priority Mail. But still it is intentionally misleading and another deception.
If the seller hadn't refunded you a neg would be deserved.
And I am not one of those who thinks this seller deserves a positive now that they refunded. Far from it.
If I left a positive it would be along the lines of "Item was homemade cd, $4 postage cost 60 cents, but buyer made refund. Thanks."
Or as others have suggested, not leave any feedback, but that does future buyers a disservice.
Perhaps you should ask safeharbor what to do. In the process the seller might just get a warning. I believe the ebay tos forbids the sale of home burned cds.
posted on February 27, 2002 07:27:00 AM new
I had a buyer leave me a neutral or negative (cannot remember which now) after I refunded their money AND let them keep the product. Whether it was neutral or negative, I was still pissed.
posted on February 27, 2002 08:20:01 AM new
You could leave a positive with the facts, CD was homemade, "postage" included high handling fee but did receive refund.
You could give a neutral and point out you DID receive a total refund and was allowed to keep the items.
I personally wouldn't point out that someone refunded me AND let me keep the item because the poor seller could suddenly have a rash of "unhappy" buyers requesting a refund hoping to get money back AND getting to keep the item.
posted on February 27, 2002 08:21:15 AM new
I agree with everything litlux said. In addition, here's the quote about recordings to CD-R, which I assume applies to radio shows as much as music:
"As a matter of eBay policy, music on CD-R (including CD-RW) may not be listed on eBay,
unless the seller is the copyright owner and states this in the item description."
It's too bad that neutral feedback has gotten such a negative stigma associated with them, because I believe that they should be used when appropriate. This seems to be an appropriate case to me.
Dixiebee, I can understand why you'd be pissed, but I'm assuming you weren't intentionally misrepresenting your product as this guy was. Everything else being the same, if peiklk's seller had been honest about the item in the description and he still gave a refund while letting him keep the CD, I'd definitely give a positive. Of course the reason he wasn't honest is because that would make his auctions very prone to getting pulled by Safeharbor if he actually said "CD-R" in the description. Likewise, I'm betting that he's bending over backwards in this situation in the hopes that peiklk won't report him.
posted on February 27, 2002 09:04:34 AM new
I'd like to know your ebay ID and block you from my auctions...
But seriously, the shipping charges were CLEARLY stated in the auction, $4.00 - That is all the info you need. If you were concerned about how it would be shipped, then you should have asked BEFORE BIDDING. Priority Mail is a scam, and the 80 cents package did not take ANY longer than it would have if he sent it for $3.50 using priority mail.
Assuming you bid by paypal, it cost this guy probably about $3 to post the auction, accept payment, and get the item to you. Again, it was YOUR responsibility to find out what the $4 got you instead of ASSUMING that it was priority mail. This is your fault, not the seller's
As far as misrepresenting the item, I would have to see the auction to pass judgement on whether it was misrepresented or not. Anyway, from what you describe it does sound like a copyright violation, I think by offering you a refund, and telling you to KEEP the item, the seller did as good of a job as they could. Leave no feedback if you must, but neutral is unwarranted.
For all those posting on leaving feedback as soon as payment is received, this is a good reason NOT to do that. I bet you wouldn't have even posted this if feedback had NOT been left for you...You would have probably decided on your own not to leave feedback because you might get bad feedback in return (which would be deserved in my opinion) if you left neutral or negative feedback
posted on February 27, 2002 09:22:31 AM new
You could leave a positive with the facts, CD was homemade, "postage" included high handling fee but did receive refund.
*********************
Oh yes, that definitely sounds like a positive feedback comment to me!
[ edited by slabholder on Feb 27, 2002 09:24 AM ]
posted on February 27, 2002 09:33:11 AM new
1) They stated $4 postage - Did they state in their auction that this was solely for use in shipping the item to you? You are making an assumption that the entire $4 was going to be spent on the actual cost to ship the item to you. If the seller put in their auction that they ship via priority mail and then you get less than that, you have a case. Otherwise, it is up to YOU to find out before you bid. I've seen many auctions where the term postage is used and the charge is more than exact postage. It's being linguistically nitpicky. Personally, I believe the term postage and handling will cause bidders NOT to bid.
2) I would give you a negative because there really isn't anything more that I could do as a seller if I am willing to let you keep the item, and give you a COMPLETE refund. At that point, I would give a negative (even if you only gave a neutral) to warn other sellers about a problem buyer such as yourself.
3) If you are really concerned about this being potentially illegal (and you don't know that for sure, you again are assuming) then you should contact ebay. That would be more of a service to the auction community if this is indeed illegal material.
4) I would want to block you because you seem like more trouble than it is worth - I was kidding when I said that to make a point that sometimes bidders just like to complain even when they have no reason to. This guy is letting you keep the merchandise and giving you a full refund. What more can you possibly want of him? Considering all of the posts I've seen here about sellers not giving refunds, and one in particular where a seller both had the merchandise and the payment, you don't really have much to complain about in my opinion...
posted on February 27, 2002 09:36:38 AM new
I think if he is selling illegal material, he should be reported, I am in agreement with you there 100%. You don't know that though for sure though. It is possible that he has a copyright, I have purchased OTR materials before, and it is possible...
posted on February 27, 2002 09:48:10 AM new
Well, in your case partial blindness or perhaps dyslexia.
[ edited by slabholder on Feb 27, 2002 09:56 AM ]
posted on February 27, 2002 09:55:40 AM new
Not to nitpick but there happens to be 28385 auctions presently listed with the exact phrase "postage and handling".
I did all this and still got ripped off.
Not really, as you did get a full refund and you did get to keep the goods. Since the seller responded quickly and did refund I would do as litlux suggested as far as wording and leave a positive.
In the future maybe e-mail ahead to see if the item is a homemade copy and to also check on the postage and handling fees. It is a lesson learned but you should be happy you got your money back.
posted on February 27, 2002 09:56:51 AM new
peiklk:
If the amount for "postage" or "shipping" or whatever term the seller used was in the listing then I dont think it should be complained about. Although I do think that he took a rather high profit on it and probably should'nt have charged so much for something that would be less then $1 to mail.
MEOW
[ edited by katmommy on Feb 27, 2002 10:03 AM ]
