posted on April 20, 2002 08:37:20 AM new
This is happening again to me!! Another deadbeat newbie, did a buy it now on my item, BUT wins someone elses (same item) and gave me this big runaround about trying to pay me with paypal, first try to pay with CC, which my paypal account wount accept, then told me he will send a echeck, but he keeps getting logged out, or password isnt working. After 10 days, I filed NPB alert. Then AGAIN (this happened previously with me on a deadbeat that I filed FVF, he told ebays that I refused to sell him the item, and that I sold it to someone else off the net) I get a email from safeharbor, saying I I am forcing him to pay, and a fraud charge that I ran off with his money at paypal, despite never getting it and cancelling it. Well safeharor emailed me, saying this is your second offence to a ebay bidder, and that you might get suspended! Geez louise! after daleric getting shafted, and me getting ripped off by crooked buyers at half, and now ebays listen to a 2nd deadbeat in a row, I now question, is it wise to sell on the web? Or working for someone else is much heathier and better?
posted on April 20, 2002 10:38:34 AM new
It sounds like people have found a work around for the NPB process. Just file a fraud complaint or say you refused to sell.
That way their record stays intact and you get black marks against your record.
posted on April 20, 2002 10:46:42 AM new
I guess ebay is thinking the customer is always right. We know the're not but try and convience them. Do you suppose that in the end the sellers will have to eat the fees instead of filing for FVF? It sounds like that to me. Ebay will make quite a few bucks off of that and the sellers will lose in the end. The buyer comes out smelling like a rose. There are crooks in every business but ebay seems to bring out the best of them.
posted on April 20, 2002 11:45:19 AM new
thinking what libra63 said, it makes sense! By discouraging sellers to file FVF ebays get to keep the money they take away from us! and they let deadbeats bid up a storm, and keep on collecting the FVF for they know this deadbeat will not pay, but file fraud charges to discourage the seller from filing FVF! Nice scam they are running IMHO!
also, I dont know if this is just me, but all the troublemakers I had this year alone are bidders with aol1 I was told you can create 7 different accounts with a aol, and since ebays allow aol users to not use CC check, isnt that like inviting aol users to abuse this?
[ edited by ironking on Apr 20, 2002 12:02 PM ]
posted on April 20, 2002 02:12:02 PM new
Hello,
I have my first unhappy buyer, and I feel bad, sold her some action figures, great pictures and discription, now she says I lied they have broken hands and feet. NO way the pictures show them intact. and I washed the darn things myself! Checked her feedback, she did the same thing to someone else, she re sells items. I told her she could send them back if they are in the same condition as my pictures I will refund the bid not the shipping. Sure there will be nasty e-mails. I believe in great customer service and have never had a problem with customers, ANY suggestions on how else I can solve this one, or just say so sorry now go away and take negative feedback? She is making me feel bad and I did nothing wrong, Am I too nice for ebay?
Thanks in advance for your advise.
posted on April 20, 2002 02:26:27 PM new
Let her know that she can send the items back but:
1) If her complaint is bogus she will not get a refund and will be required to pay for shipping to get them back.
2) If they are not the same items that you shipped, a fraud complaint will be filed against her.
CC safeharbor with the email. If she's smart she will just go away.
Edited to add: I've noticed that only about 1 in 3 people that demand a refund ever return the item if you have a tuff return policy... They seldom leave feedback. The people who are nice when they email get less anal responses...
[ edited by outoftheblue on Apr 20, 2002 02:38 PM ]
posted on April 20, 2002 03:23:39 PM new
I agree with ironking about the fact that most of my deadbeats also have an AOL e-mail account. But to put a twist on it, AOL is by far the biggest provider of internet service and maybe it is just the numbers?
Not defending AOL, just putting out a point of view.
bp
