posted on April 24, 2002 07:27:11 AM new
I have a buyer that ignored the s/h fees on an auction that ended. The buyer only paid $4.00. She went through paypal and made her payment. I refused the payment and sent her a note stating that she must of confused me with another seller. She replied that she paid the $4.00 because that's what the cost to ship US Priority Mail. In my description it states that S/H fees are $5.25. What should I do?
posted on April 24, 2002 07:36:30 AM new
She must be related to someone I've been dealing with for the past three weeks.
S&H in all of my auctions is $5.00 for the first book, $0.50 for each additional.
Guy wins one book, sends money order with $2.00 shipping - wants it sent Media Mail.
Nowhere do I say that I ship that way and what nerve for him to figure out what I should be charging.
In your case, politely explain the auction has a ToS - in your case, $5.25. If she wants the item, then pay the requested amount. Otherwise, she can't have the item.
Start the NPB process immediately - winning bidder ignores ToS is a valid entry.
posted on April 24, 2002 07:50:04 AM new
Tell her that her item ready and she can pick it up anytime.....at the Post Office in YOUR town. You will refund the $4.00. Any item not picked up in 30 days is returned to you and a refund is forfeited.
posted on April 24, 2002 07:50:06 AM new
It must be an epidemic. I had an auction that clearly stated that shipping was $4. The buyer Paypalled $2 for postage and told me to "just stick it in an envelope, I don't need a fancy box." I politely replied that the items weighs almost 2 pounds, so actual shipping is $3.95. I have "reminded' her three times, and still no response whatsoever.
posted on April 24, 2002 07:53:28 AM new
Below is what I have put together. What do you think?
When I listed my auction, I have the s/h listed, which shows $5.25. As a buyer, if you have any questions you should ask before you enlist in a contract.
I did review your feedback and I have noticed that you are a very active buyer and you should know to read the entire description.
posted on April 24, 2002 07:53:28 AM new
I recently had a buyer from the UK PayPal me payment immediately after the close of the auction. I had no idea they were outside the US until I received notice of payment from PP with the address. They had sent the shipping quoted in my ad for within the US.
I sent an email with the quote from the USPS website and asked for the additional shipping.
I received another PP payment but the "extra" was still several $$ short!
Finally she contacted me and told me to just stick it in a bubble mailer, mark it gift and send it parcel because she was not in a hurry for the item.
I shipped it the way I was suppose to (I have yet to find a country that does not require what I sell to be shipped registered) ate the additional shipping and she received it within 7 days.
She emailed she received the item in good shape, but is sending it back because it doesn't fit and would like a refund of the shipping too since I didn't send it the way she requested!
If I were you, I would tell her the postage is not negotiable(sp) and if she wishes to complete the transaction to please send the correct amount.
posted on April 24, 2002 08:33:04 AM new
I don't belive my s/h fees are outta wack! She has over 1,500 feedbacks as a buyer and only 2 negatives. I don't know what's gotten in to her. Unless, she does this on sellers hoping they will accept what she sends. I haven't sent my response to her yet. I'm hoping to get some good ideas. I'm a buyer/seller with 0 feedbacks.
posted on April 24, 2002 09:26:53 AM new
Do you think this is harsh?
In reviewing your feedback, I can tell that you are an experienced buyer. When I listed the auction, I have the s/h listed, which shows $5.25. Which this fee is not outta wack of similar items you have purchsed in the past. As an experienced buyer as you, you should know if you have any questions or concerns you should ask before you place a bid and enter a legal binding contract. In addtion, once an auction has ended not to adjust the s/h fees without prior consent.
Please let me know your intentions. If you plan to terminate this legal binding contract, Ebay will be notified and appropriate feedback will be left.
posted on April 24, 2002 09:29:26 AM newinmac- I agree your shipping is not out of line.
I have come to the firm belief that sellers can make the worst buyers because they expect everyone to sell the way they do! I have heard doctors make the worst patients for the same reason! LOL
You have a very good FB rating. I know you hate to have it tarnished and especially unwarranted, but in this case I would be tempted to risk one on the principle. Of course, that's easy for me to say. It's not my FB on the line.
Some seller's don't mind re-negotiating the TOS after the sale. Some seller's refuse to re-negotiate the TOS after the sale. That's their right.
I think bottom line you'll just have to decide whether you can and/or willing to ship this item for the $4.00 the buyer is willing to pay.
If you decide to stick to your guns, I would email something like:
Dear XX:
If you wish to complete the transaction, please re-send payment for $XX ($XX Winning Bid + $5.25 S/H).
I am sorry that you feel the shipping quoted in my auction as part of my TOS is too high.
If you wish to cancel the transaction, I understand. I will file for my FVF and use mutural agreement as the reason for the incompleted transaction.
Please let me know how you wish to proceed.
Thank you-
XXXXX
If they are a hard-noised, you will probably get a neutral if not a neg.
You can respond with the fact that the buyer attempted to re-negotiate the TOS after the close of the auction. It will also show future buyers, you don't play that game so it can actually be beneficial to you in the long run. It'll only "smart" for awhile.
This is one of those instances where I would not post FB until after the entire transaction was completed. The FB I left would reflect the buyer's overall performance above and beyond the usual "prompt payment".
posted on April 24, 2002 09:52:07 AM new
I don't mind if someone asks, esp. if they won multiple lots and want a break. However, it takes some nerve to just send the amount you want to pay. I would refuse and let them know what they agreed to pay when bidding.
posted on April 24, 2002 10:04:45 AM new
I had something similar happen. An auction closed and I sent my regular end of auction email out asking for their address. Nothing from the buyer. Then I had to go out of town for a couple of days so I sent and email stating the postage for the item . When I get back I have this harried email that he can't use paypal because his address has to be verified, etc, etc. do I accept a cheque. Well the spelling clued me in and I said only checks drawn on US banks. Come to find out he lives in Canada and was trying to pay for the item asap using the US quoted postage and pulling a fast one on me. Even though I wanted to slap his face, I sent a nice email stating the charges were higher (as stated in my auction description for international customers) and stated what they are. haven't heard a word from him since. If he pays I will be really surprised, especially since he tried to screw me over at the beginning. Bidders like this give Canadians a bad name for U.S. sellers.
posted on April 24, 2002 10:30:59 AM new
You know, I think perhaps it's us seller's willing to re-negotiate after the sale that causes problems for those that don't!
A very active buyer, who deals with lots of different sellers with lots of different ways of doing things, could end up thinking that the TOS is a flexible thing that you can barter with to get even a better deal!!!
In the case of my UK buyer, she is friendly, active and has great FB. None of her emails to me has had a "threatening" or "negative" tone. Her comment about being refunded the shipping was stated in a "matter-of-fact" tone rather than a demanding one. This seems to indicate that she is used to having it her way. I will not be refunding her the shipping, so we'll see if she stays friendly.
posted on April 24, 2002 11:33:10 AM new
I have had this happen to me on more than one occasion. I simply e-mail the buyer, thank them for the prompt payment, and add "However, as per the item description, the shipping is $5.25. As soon as I receive the additional $1.25, I will ship your item." I've only had one buyer get nasty about it. You are under absolutely no obligation to complete a transaction with a buyer who ignores your TOS. If they don't read the TOS, that's their problem, not yours. Failure to abide with a seller's TOS breaches the contract.
posted on April 24, 2002 11:47:10 AM newtrai-No I had no contact with her until after I received the PP notice.
I offer a non-conditional return policy:
Item(s) may be returned for any reason within 15 days for a refund of purchase price less shipping . A refund will be issued upon receipt of the return. (yep, the bolding is included in the auction copy too)
I will refund what she paid for the item and that is all.
posted on April 24, 2002 12:55:29 PM new
Thanks everyone for your ideas. I did send the below email. I hope everything works out! I'll keep you posted.
In reviewing your feedback, I can tell that you are an experienced buyer. When I listed this auction, I have the s/h listed, which states $5.25 excluding insurance. Which this fee is not outta line of similar items you have purchased in the past. As an experienced buyer as you, you should know if you have any questions or concerns you should ask before you place a bid and enter a legal binding contract. As well as, once an auction has ended not to adjust the s/h fees without prior consent.
Please let me know your intentions. If you plan to terminate this binding contract, Ebay will be notified and appropriate feedback will be left.
posted on April 24, 2002 01:22:59 PM new
Are you trying to collect the money you're owed, or trying to educate a buyer? They're not the same thing.
I could be wrong, but I think all people want to be treated well, even when they're blantantly in the wrong like this one. In cases like this, I simply send the buyer a PayPal invoice (or Billpoint or whatever they used) for the balance due, with a polite note thanking them for their purchase, with words to the effect that the wrong amount was entered for shipping, and that item will be shipped upon receipt of the balance due, with a cc: to eBay Safe Harbor (it bounces but the buyer doesn't know that). Has never failed.
You may be absolutely correct about everything you said in your message, but I doubt the buyer will respond favorably to it. Personally, I'd rather have the money, block this person from bidding in the future, and move on to other customers, than be in the right and end up with more hassles, wasted time, and/or negative feedback I didn't deserve.
posted on April 24, 2002 02:48:52 PM new
I have a buyer who won't pay any shipping fees. The terms state "Buyer pays all shipping," but for some reason the checkout says $0.00 shipping, and it should be blank because I don't allow checkout. I said to buyer if the shipping was $0, it would say "seller pays shiping. Anyway, I got tired arguing with this with her and just voided her sale. She won't find this item at this price anywhere so I don't know why she didn't just pay up.
posted on April 25, 2002 03:08:33 AM new
I don't use checkout either, but there is
a box you can check which says "see item
description" and I check that and the item
description either lists a shipping cost or
for heavy items states that it will be
determined after auction (no sense in charging
a flat rate and sticking it to someone close
by and having them pay the same as someone
far away). It works for me. Good luck!
Z
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"Cannot say. Saying, I would know. Do not
know, so cannot say". -- Zathras (Babylon 5)
