posted on August 26, 2002 07:01:26 PM new
Yes, I know that. Thank you for stating the obvious. Perhaps you are not aware of the problem with receiving credit for your relists on eBay (when the items sells the second time around). Duh!
posted on August 26, 2002 07:25:21 PM newI was, however, hoping I'd find someone posting here that knows something about the topic.
The topic is: Credit for Relists?
I told you how to get it.
Maybe you should use AW and you wouldn't have this trouble!
posted on August 26, 2002 07:44:44 PM new
BTW: Scoup is spelled:ScoopDuh!
You shouldn't operate machinery you don't understand!
Also: There are no dollar signs in the butt word!
If your going to call me names at least spell them right!
[ edited by dadofstickboy on Aug 26, 2002 07:49 PM ]
posted on August 26, 2002 07:50:39 PM new
I do not understand people like you. What purpose does this serve? I am asking you one last time to please leave me alone.
[ edited by BananaSpider on Aug 26, 2002 07:54 PM ]
posted on August 26, 2002 09:22:06 PM new
Banana,
You will have to be more specific. I don't use AW to list either and have had no problems with the relist refund thing. Are you relisting fixed price items? Other? Post it and let us see if we can help you. I think the reason you are getting attacked by the others is because of your vagueness in your original post. I think you are assuming that we all know exactly what you are asking, when we really don't.
posted on August 26, 2002 10:07:11 PM new
Banana, it was perfectly clear to me. I don't use AW to list either. I only use the old listing form to list items though. I rarely relist an item on ebay. Therefore I am little help to you in this case other than moral support.
posted on August 26, 2002 11:12:34 PM new
BananaSpider:
I do not understand people like you.
And it appears: you also do not understand how to get your credit!
Well to me it's obvious to myself and others like myself, we are here to help and we do so every chance we get! It also appears no one can decipher your question except one person: Who has not answered it!
What I would do in your case: Is contact Ebay who owes you the credit,and ask them this:
"could someone tell me what exactly is the scoup on the relist credits?
Is it, you must use 2.0 exclusively for relists to receive credit?
Or is it, if you used the old form to list, you must to use the old form for relists to receive credit?
Or is it, if you use the old form to list, you won't receive credit for relists regardless of which form you use?"
They appear to to be your problem, so they should be the one's to ask!
And if they give you an answer that's not fluid enough for you, just jump on their:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
[ edited by dadofstickboy on Aug 26, 2002 11:26 PM ]
posted on August 26, 2002 11:14:44 PM new
Banana: there was an ebay "glitch" a few weeks ago, when relists were not automatically credited. Now ebay is saying that they have credited all the relists, but lots of people have complained that they didn't. So to make sure, you will need to figure out which ones didn't get credit & send that info to ebay to get the credit.
posted on August 26, 2002 11:40:32 PM new
BananaSpider:
I noticed by your EDIT that I was some help!
Thank You!
No one here want's to hurt, only help!
And TO : slabholder:
I hope: JACKSWEBB don't mind me Quoting him.
"HAHAHAHAHAHAHA"
posted on August 27, 2002 05:03:32 AM new
Banana,
Im happy to reply that it's dadtostickboy who doesn't seem to get it. Here's the scoop on relist credits.<p>
(I do about 60-90 relists a week, and use the the old format. Format has nothing to do with it.)<p>
The first weekend of Aug I notice my relists, on the final submit form, were showing that "this listing does not qualify for a refund". <p>
I contacted Ebay Customer Service who told me they were aware of the problem and would have it fixed shortly, and I could submit a claim to Billing. (more on that below.)
The problem went on for about another day, then went away, then came back the next weekend, same-o, same-o.
On those weeks, I rcvd credits for less than 25% of sales from relists. In the last two weeks the problem seems to have stopped.
I have audited my sales for the past several weeks/months and will reportt my findings to eBay, as they have/had a serious problem, and it was caused by human interference in some way.
Anyway, eBay wants you/us to submit both the auction # of the final sale as well as the auction # of the original relist. For most sellers this takes about 10 minutes. So, in order to get .30 back you have to spend 10 minutes, or one hour to get 1.80 back, etc. Most people won't do that, will let the money slide, and eBay billing probably knows this.
I think they'll have to change their policy after this episode, as the Law says you don't have to go to these extremes (without recompensation, as eBay is obliged to prove you wrong, since they have already admitted the mistake was theirs. This probably could have happened to 1000's of sellers in those periods, amounting to tens of 1000's of dollars gain for eBay. We don't have to take extraordinary amounts of our time, or jump through well constructed hoops to get it back.
I suggest you submit a claim with the closing auction #'s (be sure you're right) to eBay billing and wait for their repsonse. I'll do the same. It will be interesting to see if they call out the lawyers first, or do the right thing by their Sellers. Right now it seems some little department manager wanted to up his weekly sales figures a little.But the law is clear, when they cause the problem, they bear the cost of reimbursement, not you.It's their job to track down the first auction # for verification.
But to anyone else listening, do pay close attention to that last "Submit" page on relists. If some little imp is doing this on purpose, to boosts profits, he could do it selectively, or across the board. If it's a mistake, I'm sure eBay will bend over backwards to make it right.
Thank you kindly
posted on August 27, 2002 09:40:24 AM new
First of all, before posting here last night, I searched about this on several other boards, each giving a different scenario to receive credit for relists. Hence, my specific questions concerning the method used to relist in relation to the method used to originally list in order to receive credit for the relist if the item sells during the second listing a/k/a relist. (I know I must be extra specific so dadofstickboy can understand the subject matter.).
desertpete4,
Thank you. I use third-party software to track my auctions and could tell immediately which auctions I had relisted that did not received the relist credit. At least this will not be time consuming for me so I will contact billing right away.
Later last night, (after giving up on AW thanks to dadofstickboy), I found a thread on the eBay Listing Board concerning the glitch. Frankly, this is the very first time I have found more helpful info on an eBay board than here.
I provoked an attack with vagueness! LOL! That's a good one! {rollingeyes}
dadofstickboy,
I had already contacted eBay. They understood my questions perfectly.
The correct answer is, "for now" you should use 2.0 exclusively for relists to receive credit if the item sells during the second listing a/k/a relist.
posted on August 27, 2002 11:03:08 PM new
Banana,
I don't think caffe was putting you down, rather pointing out that the other trolls were taking your post and twisting it to extremes. I too was hoping for better clarification on what exactly you were trying to relist? Was it in auctions format or fixed price? If it was fixed price, was is a listing that had multiple items up for sale?
posted on August 28, 2002 06:11:54 AM new
buzzzoon,
You may be right, and if so, apologies to caffeitalia. I was definitely on the defensive and may have easily misunderstood you.
These were regular auctions, first relist.
I use auction management software to list and relist. All were originally posted and relisted using the old form.
186 relists closed with bids. Credit was not posted for any of these.
I have more relists that I want to get done before the 30 day mark. I am going to manually relist these using 2.0 as suggested by eBay. This should take me approximately forever so I'd better get started.
posted on August 28, 2002 07:23:48 AM new
So the credits were not given after the auction sold. I guess I get it now. I was under the assumption that when you were relisting, you were getting the "this item does not qualify for a listing refund and you will be charged again" message.
Wow do you have a lot of work ahead of you if you want your refunds. I guess if I had that many to do, I would do it as well because even at their lowest listing fee, that comes out to $65.00. To me, that is a good chuck of change.
PS: You are correct when you say it will take you forever to list with the new 2.0.
Good luck.
posted on August 28, 2002 08:04:56 AM new
If that message was there, I never saw it. Either way, the items do qualify. I have sent the necessary information to eBay and marked my calender to follow up every week until it's corrected.
So far, relisting with 2.0 has been fairly simple. Most of the auctions do not need editing so it's only a matter of a few clicks. I am completely surprised by this. I expected it to be more difficult and take longer than the old form.
posted on newedit
After reading this thread, I went back and checked my bill with Ebay starting on August 1. Lo and behold, they had failed to give me even ONE credit for any of my relisted items that had sold the second time around.
I emailed Ebay, and I got a response stating that I have to submit each and every item number that was not given credit. That is totally ridiculous, and I hope none of you are going to stand for it.
If Ebay is not going to give me credit for their screw-up and figure out on their own how much they owe me know, they will be doing the figuring after I file a CHARGEBACK with my credit card company. This is Ebay's problem, not ours. Please do the same!
posted on newedit
After reading this thread, I went back and checked my bill with Ebay starting on August 1. Lo and behold, they had failed to give me even ONE credit for any of my relisted items that had sold the second time around.
I emailed Ebay, and I got a response stating that I have to submit each and every item number that was not given credit. That is totally ridiculous, and I hope none of you are going to stand for it.
If Ebay is not going to give me credit for their screw-up and figure out on their own how much they owe me know, they will be doing the figuring after I file a CHARGEBACK with my credit card company. This is Ebay's problem, not ours. Please do the same!
