posted on September 10, 2002 01:05:18 AM new
Hi all,
I've got another situation for you.I've got this person who won one of my auctions on 8/25. Never responded to my WBN so I have no idea how to expect payment. Well, the other day the guy emails me wondering where his item is.
This is what he wrote:
"hello,
this is a e-mail reminder to send out my pooh that I purchased from you a while back. I just wanted to know the shipping status if possible and to know what is going on far as the shipping is concerned. If you could just e-mail me back and let me know what is going on I would really appreciate it. Thank you so much for your time."
This is how I responded:
"Thanks so much for your concern about the item that you won, but unfortunately I can't send it out to you until I receive payment! I have noticed that you choose not to respond to my Winning Bidder's Notice so I would know how to expect payment.
If you paid by a method that requires it to be delivered vis the USPS then we will have to wait for the payment to reach my mail box. If you have paid via an online payment service, I would advise you to check the service that you paid with and forward any info you can about payment being sent because I was never notified. If that's the case then I will, of course send your item out ASAP!
Thanks again for your inquiry and I look forward to hearing from you regarding your payment."
I haven't heard from him since I sent this message which was the same day he emailed me. So my question is now, should I file a NPBA on this guy.
As always, you're help and advise is always appriciated.
Thanks,
Lori
[ edited by UmIman on Sep 10, 2002 01:06 AM ]
posted on September 10, 2002 05:11:33 AM new
With AW's new NPB features, I'm instituting a new policy of immediately filing them as soon as I am allowed to do so.
Within the past 2 weeks I've had 8 NPBs.
My auctions state, along with my WBNs, that checkout must be completed within 3 days and payment received within 7 days after auction closes unless prior arrangements have been made.
The sooner the NPBA is filled out, the sooner the FVF credit can be obtained.
Besides, as long as payment is received within 10 days of the NPBA, the NPB process is cancelled anyways.
posted on September 10, 2002 07:21:26 AM new
Yeh, file it, they've got 10 days as gellenburg said.
My thumb rule is that if something in their e-mail raises my radar, then it's worth filing the npba. Sometimes I trust 'em, for instance if your bidder had great feedback, who knows, the e-mail could have gone missing or been missed by the recipient somehow, so sometimes I give the benefit of doubt & just send along the payment information without really any comment other than "looking forward to your payment", but then if it hasn't arrived in 7 days, the npba goes ahead.
Last 2 months I have indeed noticed an increase of people who bid on an item, then you never hear from them again, dealing with 3 of those right now, with no response from them after 5 days, 2 weeks, and 3 weeks! (The 3 week person got a neg last night.)
posted on September 10, 2002 08:10:04 AM new
I also say file it. I recently had a bidder win an auction 8/22. They sent an email immediately asking for the total. I responded and then didn't hear from them. I sent two more email, no response. After two weeks or so, I filed an NPBA and within a couple of hours of the eBay email goind out, I had the payment via Paypal.
posted on September 10, 2002 10:08:45 AM new
Hard to say. Mistakes happen. Many of my winners don't respond to my WBN but simply mail payment. (One or two thought they mailed payment -- may be your situation.)
You say you received the email from the guy "the other day".
When was that - yesterday? The day before? Have you given him a fair chance to respond?
