posted on November 22, 2002 04:52:47 AM new
I've recently been selling more high-end electronics, i.e. PDAs, and have found that some customers want the original sales receipt included for warranty purposes. Is this Standard Operating procedure for this type of item? Is there any downside to doing this? I'm assuming the manufacturer will honor any warranteed work with a transferred sales receipt...is that correct?
Any advice would be greatly appreciated, thanks!
posted on November 22, 2002 06:07:12 AM new
No they won't.
Most manufactures want the ORIGINAL sales receipt. This way they know that they are working on something actually bought by you.
I would think that your invoice would be the sales receipt, as you are the seller.
However, most refurbished items do not allow for warranty work.
Ain't Life Grand...
[ edited by Twelvepole on Nov 22, 2002 06:48 AM ]
posted on November 22, 2002 10:20:45 AM new
I make copies of the sales receipt and I keep the copy and send the original to the buyer...this is with NIB electronics that I sell occasionally.
posted on November 22, 2002 10:37:52 AM new
Many warrantees are not transferable. But I guess the question becomes how would they know who the original purchaser was ?
posted on November 22, 2002 12:16:35 PM new
That is why most places require the original receipt for warranty work, so they know they are dealing with the proper owner.
However if you do returns then I would just tell them that and you keep the original.
posted on November 23, 2002 05:29:31 AM new
The majority of my electronics are not refurbs, they're brand new. I've tried to convince a customer recently that she could use my invoice as a sales receipt but she was savvy enough to read the warranty info that came with her item, which states that the manufacturer will only accept a sales receipt from an authorized Compaq retailer. Two days ago, I emailed a copy of the original receipt to her and she hasn't responded to that yet. I can only hope she's finally satisfied.
This buyer has been a PITA from Day One, particularly because she waited until the auction was over and she had the high bid before she questioned my Seller's TOS, which is clearly posted in each and every listing. I politely told her that, in the future, she might want to ask questions *before* bidding....
posted on November 23, 2002 06:48:42 AM new
I once sold a plus size ladies sweater coat that I had worn for over 2 years...the bid went to almost double the new price in the end...one woman emailed that she really wanted this coat and hoped she would win in the end...I answered her with where it had been purchased and the original price (this item was still at that price with the same company). She didn't care, she liked shopping on ebay and lived in a remote area so did not want to drive more than an hour to the nearest mall.
If you send the original and keep a copy for your files you have covered all the bases and the buyer has everything they need for the warranty...you have no further need for the original once you have sold the item...a copy will suffice for tax records.
posted on November 23, 2002 07:05:23 AM new
I was just wondering how my buyer felt when she saw that, according to the receipt, I paid $599.00 for the item she got on eBay for $325.00 brand new!! Maybe that's why I haven't heard anything more from her....
Of course, I didn't pay nearly that amount in the end...with rebates, coupons, price-matching, etc. It takes alot of work to get brand new items and still make a profit on them.
As for sending the original sales receipt, I'm in the process of trying to convince my partner that we should do just that and keep a copy on file. She'd prefer to send the copy. What need do we have for the original after all? As rarriffle stated, a copy will suffice for tax purposes.
[ edited by Twelvepole on Nov 22, 2002 06:48 AM ]