posted on December 2, 2002 10:57:38 PM new
12/03/2002
In the last few days, I have received double payments from three different customers. I normally go to the “History” page to take payment information from, in the past 3 days, 3 different customers names have appeared once, and then in a few hours, another payment from them appears. When it happened the first time I wrote the customer to see if perhaps they had decided they wished a duplicate of the item they had won, and they said no, and that they had not made a double payment, although it was definitely showing up under my “History,” BUT not under my Account First Page. Now, it has happened 3 times. Since it cost for me to receive the funds, and to send, I returned the money to the first customer, minus the cost to me for the PayPal payment, but since it has now happened 2 more times, I have just written PayPal about the fluke in their system.
This is how they are showing up. Hypothetical example: a payment for $10..from John Brown will appear in my “History,”, and then in a few hours, another payment of $10, from John Brown will appear. This has happened 3 times in the last few days
I just wanted to WARN others about this fluke, so you are careful to not double “count your chickens,” and then have to return the funds.
posted on December 2, 2002 11:15:21 PM new
It does not cost you anything if you return the money. You don't return it by using the send money button, you click on completed after there name and there is a refund link at the bottom of the page.
posted on December 3, 2002 02:57:52 AM new
JWPC, Have you verified it with PayPal that you did actually receive the funds twice, or was this a glitch that caused a duplicate "reporting entry" only?
Also, did your customers confirm that they had been debited twice for the same transaction?
posted on December 3, 2002 03:42:23 AM new
I have noticed that when I must 'accept' a payment from a non-verified account it will show a 'double'. However if I check my total to the right, it only adds the payment once. Then later the second 'payment' disappears. I freaked out the first couple of times it happened but it seems to straighten itself out later.
posted on December 3, 2002 06:32:47 AM new
I agree with pmelcher. It looks like you receive a double payment but actually it is called a update. This was very confusing to me also. It only seems to happen on those auctions you need to manually "accept payment". Wish they told us they were changing their way of doing this, would have saved a lot of panic time. Hope this helps, cramer
