posted on January 5, 2003 05:39:39 PM new
Posted yesterday here by me:
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posted on January 4, 2003 11:45:04 PM edit
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One of my FLD sales closed almost the same exact way that you just described. The buyer has an AOL email that says 'unknown user' when you email him. His last feedback is from 17 months ago so his email ISP has obviously changed. Yet I got an 'ASK THE SELLER A QUESTION' form with the dead email address. At first I thought "how could the dead email send an email?' but then I realized that ebay merely attaches the email address on file to the 'ASK THE SELLER A QUESTION' form. To prevent an unwarranted bad feedback you should advise ebay of the bad buyer email info. That's what I did.
Select A Topic: > Transaction problems > I am a seller > My buyer's contact information or email address is invalid > Press 'CONTINUE' button > Press ' CONTACT SUPPORT' button on next page > put bad ebay user ID in the Other Member's User ID: box > place pertinent info in 'Message' box > Press 'SEND TO SUPPORT' button and you're done.
Ebay will email them and temporarily suspend their account and force them to straighten out their bad email situation to get back on ebay. You can get your FVF back this way and not risk a bad feedback.
If you sold them a Ming vase from China I'd advise a potentially expensive long distance call. Otherwise just report the bad bidder to ebay.
posted on January 5, 2003 06:04:25 PM new
Thanks Tooltimes...I will go now and follow your instructions. It wasn't a Ming vase. It was a smaller item but still would like to get paid.
