posted on March 11, 2003 10:31:39 PM newIf you leave us positive feedback, we will promptly provide you the same. NEGATIVE FEEDBACK WILL NOT BE TOLERATED. If you are not satisfied with your purchase, please return it to for a refund as per our return policy. If you provide us with negative feedback, you will receive negative feedback in return. Our policy is to find a remedy rather than resort to negative comments against each other. If you participate in our auction, please adhere to all of our terms & conditions, rules and policies. PLEASE NOTE THAT WE ARE AN AUCTION HOUSE AND NOT A JEWELRY STORE. The item(s) description represents the information that is provided to us by those who we consign for. Thus, it is unreasonable for anyone to leave negative feedback considering our aforementioned policies. For additional details and our complete terms and conditions, please click the More Info button below.
We offer an unconditional 7-day money back guarantee. If you are not satisfied with your merchandise (for multiple orders up to $1,000) for any reason, you may return it within 7 days after receipt and receive a refund less all shipping & handling, insurance and the Buyer s premium. NO EXCEPTIONS. Multiple order returns that exceed $1,000 in total are excluded from this return policy and are subject to a 35% restocking fee, plus all shipping, handling and insurance costs. To receive a refund you must first notify us by e-mail at xxxxx for a return authorization.
1)Threatening negative feedback in advance is pretty brazen.
2) 35% restocking fee on total returns over $1000...YIKES!!!!!
posted on March 12, 2003 03:35:17 AM new
Yikes! I think most bidders would steer clear of them. That is, if most bidders actually read the TOS! Here is one clear reason, bidders, to READ THE TOS!
posted on March 12, 2003 04:38:42 AM new
I think its to the point about negs. Nobody deserves a neg for an honest mistake if they guarantee their auctions 100% no body gets hurt. I would not buy an item over $1,000 with a 35% restocking fee. I have sold around 7,000 items on ebay and will tell you that if you do your job right and ship fast you won't get many negs. I have 5 negs. Take away the 3 from non paying bidders and the 1 from a bidder that wanted to blackmail me with a neg if I didn't refund 1/2 of the auction price but they wanted to keep the item. Then take away the last neg from a guy that didn't want to buy insurance and gave me a neg because his watch got lost in the mail. I wouldn't have any negs. Yes, I could probably pay $120.00 to ebay and get the negs removed but I feel that is also a form of neg feedback blackmail. I think ebay should charge the person that was found to be a fault about the neg feedback not always the seller.
posted on March 12, 2003 05:23:38 AM new
bigpeepa,
I agree. I think there are many sellers who have negs only for things beyond their reasonable control.
Can someoine point me toward the Ebay link that has the data on the "paying $20.00 for neg removal"? I keep hearing about this and it just sounds too weird.
posted on March 12, 2003 08:37:25 AM newI think its to the point about negs. Nobody deserves a neg for an honest mistake if they guarantee their auctions 100% no body gets hurt.
Most of their negs seem to be from items not being as described. They sell jewelry. Several negs are from the carat and weight not being accurate.
posted on March 12, 2003 08:43:17 AM new
There is no way I would bid on their auctions. I would rather not feel as though I am being scolded before I even place a bid and the "will not be tolerated" part is childish and ridiculous.
posted on March 12, 2003 10:16:37 AM new
I noticed she does all live auctions - I don't really understand how those work. She does have 189 positives - 6 neutrals and 5 negatives, so I guess people don't read or this is a new TOS.
posted on March 12, 2003 10:57:13 AM newI noticed she does all live auctions - I don't really understand how those work. She does have 189 positives - 6 neutrals and 5 negatives, so I guess people don't read or this is a new TOS.
They probably don't read until it is too late and then are afraid to neg.
Not only no but hell no... buyers premium is ilegal at eBay...
Ebay allows them at live auctions and this seller has one of 15%. It is only listed at the bottom of the auction page way past the bidding box.
posted on March 12, 2003 11:16:03 AM newI think its to the point about negs. Nobody deserves a neg for an honest mistake if they guarantee their auctions 100% no body gets hurt.
The TOS is question says:
The item(s) description represents the information that is provided to us by those who we consign for.
If you are not satisfied with your merchandise (for multiple orders up to $1,000) for any reason, you may return it within 7 days after receipt and receive a refund less all shipping & handling, insurance and the Buyer's premium.
Obviously, in this case, the buyer does get hurt. I think the seller has an obligation to provide an accurate description regardless of whether or not it's consigned merchandise. If the description is inaccurate the buyer is out the original SHI, the return SHI and the buyer's premium. The seller's bad description can easily cost the buyer $10 or so.
posted on March 12, 2003 12:12:52 PM new
I am just getting my brain around the live-auction format, but I wouldn't bid on this seller's items b/c they don't own the items they're selling and it's clear they're not verifying the descriptions. Several of their positives mention problems with mdse. being not as described.
edited to add: WHOA! At the end of their (rather unpleasant) terms on the auction page you are asked to "click here for more info." Especially after such a long TOS, I would interpret that to mean "Click here if you need more information, but in fact it's "click here for more information you actually do need and that we're going to consider binding on you."
Among the items on this page: A listing of "expected" minimum bid increments and a very small scroll-down box that includes the "terms of sale." When I cut-and-pasted the terms into a Wordpad document, I came up with four and a half pages of type at 10 point. Here's a few excerpts:
Any and all contents of this catalogue are subject to amendment exclusively by AAL by the posting of notices or by oral announcements made during the sale....
Item descriptions only represent an estimated opinion by the Consignor(s) and in no way or case shall AAL be held responsible for any inaccuracies or differences .....(This comes at the beginning of a LONG paragraph about how their descriptions may not be accurate.)
Prospective bidders should inspect the property before bidding .... Uhhh...how?
In no event will AAL be liable for loss or damage of property in transit ....
They also require that you agree to arbitrate any disputes through their chosen service.
The ironic thing is that these kind of terms may be OK in the live-auction business. But eBay buyers are not accustomed to them, and there's gonna be trouble.
[ edited by msincognito on Mar 12, 2003 12:45 PM ]
Sniping works up a thirst"