posted on April 4, 2003 09:58:53 AM new
I am having a problem with a buyer who bid the price up very high, paid for it, paid for insurance, received it, and then claimed it was broken. Sent her instructions on usps insurance procedures. She claimed she never received the email and claimed to have returned the item. We have never received the item, however we have received many threatening emails from the buyer demanding a full refund. She insists that we have received the item, but we have not. Now she is threatening a fraud suit. Ebay doesn't offer sellers fraud protection from buyers. What would you suggest?
posted on April 4, 2003 10:02:58 AM new
ask her to send you (email a scan? )
proof of mailing to you.
unless you have that there is no proof
she even sent it back to you and you dont have to do anything for her.
ask for a receipt from the post office where she paid for the shipping of the parcel and
also for insurance receipt.
posted on April 4, 2003 10:35:52 AM new
With USPS I believe the sender has to file the insurance claim and then send the refund to the customer. At least that is my understanding of the insurance via USPS.
Proof of shipping is all you need from her even if it is scanned and sent to you. The post office is very slow right now due to added security checking boxes. Try to explain that to her and keep it calm. Tell he you will refund the money as soon as you have the package or indication that it was sent.
Then take the insurance receipt to the Post Office and file a claim.
posted on April 4, 2003 11:14:19 AM new
Sounds like a fruit cake to me. then claimed it was broken. Sure.....whatever! No refund period! They are trying to pull a fast one on you.Put this fruit on your email and bidders block.
Nothing they say makes sense to me. They break it and now want to play games.
Now she is threatening a fraud suit. yada yada, blowhard. Ignore and move on.
posted on April 4, 2003 12:01:28 PM new
Trai has it right. Nothing the buyer says makes sense. She's bullying you and huffing & buffing. A legit claimant's emails have a different tone.
posted on April 4, 2003 01:06:03 PM new
The buyer forwarding you a good picture of the damage is also VERY appropriate.
The buyer has a definite responsiblity to provide proof and documentation (just as they would have to deal with a regular insurance company) of damage and location of property. Also movement of property, without prior approval, can (and usually does) void all claims.
While I claim no legal expertise, my spouse managed an insurance office, for many years, at one time (so lol, I could play one on TV)
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