posted on May 22, 2003 05:33:32 AM new
Hi, I recently joined powerseller program, a week ago, and today several of my auctions for legit, authorized factory original DVDs started to get nuked by ebays.
In my auction description I stated "This is made in the U.S, factory originals, authorized from the studios, R1 regional 1 for U.S DVD players, NOT a pirate DVD, nor CDR nor DVDR, or some illegal pirated import from Asia, this is the real deal. Beware of some ebay sellers offering you such and bootlegs. I dont sell those, so bid with confidence" and many got nuked, with a canned letter stating "we cancelled your auction as you were offering pirated material"!
I have many that has bids still running, should I cancel them? I dont understand, many customers thank me saying they got taken before by bad sellers, and trusted me only because I mentioned these in my ad description Is ebays saying I cannot mention this stuff is NOT a bootleg? (which kind of explain why so many bootleggers are getting away). They also mentioned they might suspend me. For what? Selling legit items and being honest? Does being honest in ebays is a no no?
What can I do to clear things up with them, do I have to physically mail them some of my authentic videos and DVDS? Is there a number that I can complain to? Please help for I dont want to lose my account. thanks and God bless.
posted on May 22, 2003 05:39:50 AM new
Didn't eBay write you an email before they did that? Why not go into the powersellers discussion board and ask them. You also have some priviledges being a power seller. From what I can gather there is a phone number to call. I would get on the horn and call them immediately...
I imagine there is a competetor selling DVD's that turned you in. They were jealous that you were making to much money. Before it gets worse I would call.... Good Luck
posted on May 22, 2003 07:04:03 AM new
Sometimes the bootleg sellers place the same info that you put in their descriptions.
I have a theory that ebay has a new computer search tool that finds certain phrases and then cancels the auction automatically. Sort of a 'guilty until proven innocent' type of thing. Your use of phrases like pirate and CDR may have triggered the robot search. The same type of thing is happening with software auctions. Most of these are not competing sellers turning in their fellow sellers because the robot searches find the auctions right away. Just a theory because it happpened to me on a software auction soon after it was listed and indexed.
posted on May 22, 2003 07:57:44 AM new
Iron - take that whole paragraph out of your description and simply state that the DVD and "brand new, still sealed" and you should be good to go. You won't be setting off any bells and whistles or upsetting competitors that are selling bootlegs who may report you.
BTW - Libra- ebay yanks first and lets you prove your innocence later.
posted on May 22, 2003 08:03:32 AM new
I agree with Libra63 statement, someone turned you in. Get a hold of ebay via the powerseller board and get them to look at it.
posted on May 22, 2003 08:08:42 AM new
Only two possibilities, neither of which is good.
1) A competitor turned you in.
2) An eBay text-search 'Bot' found the word in your auction.
If it's #1, you should contact Powerseller support and see what can be done. They can make a notataion in your file that you have had this problem. If your competitor is persisitent, you may be in for a long battle.
If it's #2, you're going to have to chage or remove your wording or it will just happen again. Next time they might decide to NARU you automatically as well. Don't mess with eBay automation!
posted on May 22, 2003 08:24:22 AM new
"Your use of phrases like pirate and CDR may have triggered the robot search."
No matter what you are selling, it is always best to write the description in positive rather than negative terms - not only to avoid the ebay bots, but also because some bidders don't read well (or read to fast) and only see the negatives.
posted on May 22, 2003 02:02:31 PM new
Man, sounds like a cut throat catagory, but I was looking at videos and some have got to be home cooked, too unreal!!!
J
posted on May 23, 2003 05:11:08 PM new
Hi, I recently joined powerseller program, a week ago, and today several of my auctions for legit, authorized factory original DVDs started to get nuked by ebays.
posted on May 24, 2003 09:40:57 AM new
classicrock000 what DVDs where they? I emailed powerseller support, gotten a non canned email, saying they will contact the "end auction" department, apperently Disney DID NOT nuke it, as they have been nuking ILLEGAL Disney titles (so disney clearly knows whats real and not), then I finally gotten a response from ebay, saying they see no error!
So I went to the Disney store this morning and gotten angry at the manager telling her you sold me a bootleg, and she calmed me down, saying this is 100% authentic! So what do I do, get a sworn testimony from that Disney Employee and fax it to ebays? Any thoughts?
posted on May 24, 2003 10:54:13 AM new
I would just go ahead and relist the DVD. DO NOT put in the auction that they are not VCDs or bootlegs but do put a small not to ebay that these were purchased from a licensed Disney distributor.
posted on May 25, 2003 06:49:31 AM new
Have the disney co. send you an email stating that your DVD's are legal. Send that email with the headers to the eBay department that cancell's auctions. There is someone out there that is selling the same items as you are. Have you tried to find out who they are? Check other auctions and see if you can find one. Maybe their's are illegal. Worth the try.
