dadofstickboy
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posted on June 16, 2003 05:54:49 PM new
Months ago a person bought 3 items off me on Ebay.
He was a newbee, how sweet?
When he got the items he left 3 feebacks.
Pos- item was as described.
Neu- item was as described.
Neg- item is unusable.
He got to use all the keys!
The one with a Neg was listed as damaged,guess he couldn't read!
Now months later he's doing a chargeback.
It doesn't really bother me to give a refund on the damaged piece, but if the chargeback goes through he will get all 3 items for free.
Since he payed a combined price.
That sucks!
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stopwhining
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posted on June 16, 2003 05:56:59 PM new
is it thru paypal or your own merchant account??
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nharmon
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posted on June 16, 2003 06:14:01 PM new
I tried to do a chargeback against a seller a while back and I couldn't because Paypal said it had been longer than 30 days--it was 31 days since I had paid! If we can do chargeback later than 30 days past--PLEASE LET ME KNOW!
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stopwhining
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posted on June 16, 2003 06:17:35 PM new
if you pay with your credit card instead of paypal fund,then you can file chargeback with your cc issuer.
what you do is filing chargeback against paypal,and you know the consequences??
[ edited by stopwhining on Jun 16, 2003 06:18 PM ]
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dadofstickboy
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posted on June 16, 2003 06:33:39 PM new
Yes: I was paid through paypal.
Yes: It was well over 30 days ago.
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stopwhining
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posted on June 16, 2003 06:36:51 PM new
paypal will ask you to forward to them proof of delivery and then forward to his cc issuer ,probably some explanation as well.
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neonmania
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posted on June 16, 2003 07:14:50 PM new
If it was over 30 days reread the notice sent to you by PayPal - it should say that since the transaction has been more than 30 days ago they are unable to do anything. You are fine.
Mario Andretti - “If everything seems under control, you're just not going fast enough.”
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Twelvepole
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posted on June 16, 2003 07:19:23 PM new
Buyer's CC company may have another opinion Neon... they give you longer than 60 days...
AIN'T LIFE GRAND... 
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auctionace
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posted on June 16, 2003 07:32:48 PM new
PayPal doesn't want the chargebacks and tries to stall the buyers from doing it. The credit card company will bend over backwards to do a chargeback though for the buyer. Thankfully most buyers do not know how incredibly easy it is to do a chargeback. You can dispute the charge back since it was three items. The cc company will do an investigation and will probably credit you the money for the other 2 items back to you. PayPal does absolutely nothing to help the sellers in these cases.
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dadofstickboy
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posted on June 16, 2003 07:46:56 PM new
It HAS been well over 30 days, and paypal HAS put a hold on the transaction amount!
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stopwhining
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posted on June 16, 2003 07:47:51 PM new
it is true buyer can file chargeback thru his cc issuer if he gets no satisfaction from paypal or it is past 30 days.
but if he wins the chargeback,paypal will say he did not play by paypal rule,now i am not sure what the punishment is.
paypal will get hit with chargeback and try to recover from the seller,if it cannot,then what??
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Twelvepole
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posted on June 16, 2003 07:58:57 PM new
The punishment to the buyer is absolutely nothing, unless they happen to be a seller to.
Then they may have their account frozen
What can paypal do? Not allow the buyer to buy through their service? I don't think so.
AIN'T LIFE GRAND...
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stopwhining
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posted on June 16, 2003 08:04:58 PM new
i am not sure,but if paypal cannot recover from the seller,it will throw the chargeback back into buyer account??
i recall someone comes to this board and gripe about it.
if paypal does nothing,then everyone will file chargeback,so why have paypal 30 days rule??
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AuctionAce
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posted on June 16, 2003 09:07:28 PM new
If everyone knew how incredibly easy it is to phone the 800 number on the cc statement or bank statement and talk to a rep for a few minutes then PP would be in deep trouble.
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bigpeepa
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posted on June 17, 2003 05:34:15 AM new
The first time I get a paypal charge back will be the last time I use PayPal. What do ya think about ending PayPal?
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stopwhining
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posted on June 17, 2003 05:41:39 AM new
calling an 800 number and talk about what??
all cc disputes must be submitted in writing.
if you lose the chargback,not only would the amount held be taken away from your account,there is also a 10 dollars chargeeback fee you have to pay.
how much is the total for 3 items>and how much is the item in question??
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horsey88
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posted on June 17, 2003 05:43:02 AM new
Paypal does not set the chargeback deadline.
Most CC companies will allow chargebacks for up to 180 days. Most crooks will wait until the 179th day to do their chargeback.
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auctionace
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posted on June 17, 2003 07:53:01 AM new
All a person has to do is call the 800 number and tell the rep that they want to dispute a charge on their statement. The card company will immediately issue a temporary chargeback and mail a filled out form that you sign and return. After a month or so it will be official and you will receive a letter confirming it. There are no fees. The card company wants your business.
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dadofstickboy
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posted on June 18, 2003 10:30:50 PM new
I just noticed something.
The money being held on the pending charge back is minus the paypal fee!
Seems they're willing to give my money back to this jerkweed.
But not their's
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stopwhining
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posted on June 19, 2003 05:27:46 AM new
there will also be a 10 chargeback fee if you lose the dispute.
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TheFamilyBiz
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posted on June 19, 2003 09:14:33 AM new
If it goes through - and a customer takes the goods and basically is allowed to steal it back.... Call their local police department and explain the situation - that they took possession of the goods, used them for however many months - then snuck back in to take the money back... That has got to be just as fraudulent as selling something, taking the money, then not delivering (as in the case of the Baltimore story here).
If the police won't help, then ask them if they can help you with info on a local district justice or district court system where someone would file a small claims court case. It might sound like a pain, but you'll get 2 benefits out of it:
1) You'll feel like you did something and just didn't take it lying down! (This is an important benefit!)
2) If things turn out in your favor, then you can use that as an explanation of what will happen if another customer decides to "steal" from you - that they will get served papers and be called on to appear in court, etc.
Most of this is just to stomp around and make it scary - hoping that most will just back down if they think they'll be found out as a fraud.
Also, you might consider joining PrePaid Legal Services. They provide a set number of chest pounding "business" letters to those deadbeats per month for small businesses - and even some for a personal nature on their personal plan -- look up the details at: http://www.prepaidlegal.com I've had it for 4 years personally and have used it enough to be a benefit - and it's not that expensive, given if it saves you 1-2 hassles each month....
Whaddya think about that?
Wayne
Trying to Make a Difference - One Satisfied Customer at a Time....
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yisgood
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posted on June 19, 2003 11:17:22 AM new
The buyer is probably going directly to his credit card company and using a "quality of goods" excuse to charge it back. As sellers should know, paypal offers no protection against this. The 30 day limit is only if the buyer goes through paypal. If he goes through his CC company, some have limits of a year.
Had this buyer purchased it directly from the seller using a credit card and not paypal, the seller would have been in a little bit better position (still not guaranteed protection) because the dispute would be between buyer's CC and seller. But when there is a third party in the mix, things are usually worse. Now the dispute is between buyer's CC and paypal, with paypal contacting the seller for info. If PP drops the ball (as they often have), seller will lose.
I wish we get to hear the end of the story but so often we don't.
http://www.ccs-digital.com
[email protected]
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stopwhining
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posted on June 19, 2003 11:41:29 AM new
merchant never get to talk to the customer cc issure,if he has his own merchant account,he has to go thru his merchant account provider.
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yisgood
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posted on June 19, 2003 12:48:55 PM new
>>merchant never get to talk to the customer cc issure,if he has his own merchant account,he has to go thru his merchant account provider. <<
Not quite true. I once had a chargeback where the customer ordered a laser printer and then told his credit card issuer that his son ordered it without his permission. My merchant provider told me that the chargeback was going through. I called his bank and they confirmed that it was probably going through. I asked them to send the decision to me in writing. I added that I had one of their credit cards and I also had a son and if this was their policy, he was about to pay his way through college. They quickly changed their mind and denied the chargeback.
http://www.ccs-digital.com
[email protected]
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dadofstickboy
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posted on July 6, 2003 10:12:08 AM new
What a drag out procedure!
But I did notice today that they cut the charge back from the total amount to the cost of the one item that was questionable.
Don't like loosing anything but at least they have the good sense to limit it to one item not all!
But they still have a hold on the total amount!
Would have thought it would have been over by now.
At least they didn't lock my whole acct. just the amount in question!
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neroter12
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posted on July 6, 2003 11:49:05 AM new
I thought paypal too, will not honor a chargeback for "item not as described", only for item not received????
Thats what they told me when I was born and never read the freakin terms!
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pointy
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posted on July 6, 2003 12:41:53 PM new
So, is it true? Can a bidder do a chargeback through Paypal within the 30 day timeframe on a "item not as described" issue? If so, what happens to the item? Does the seller automatically lose? How would USPS insurance enter the mix if item was possibly damaged in shipment?
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sanmar
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posted on July 6, 2003 12:55:11 PM new
What recourse do you have if you want a charge back for anm item that wasn't delivered & the money comes out of your P/P account?
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neroter12
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posted on July 6, 2003 02:27:55 PM new
Sanmar,
I never received the item because I refused delivery on it, but PP still would not refund my money. It's a long story and has to do with a download plus a physical CD. But to answer you question, they told me they do not refund or do chargeback for item not as described, which the download wasn't and thats why I didn't accept the physical CD. $20.00 bucks gone for nothing! So ha!
Seller wins in this case! Buyer out with squat!
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lovepotions
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posted on July 6, 2003 02:28:54 PM new
Did the item end less than 45 days ago???
I once had someone abuse the paypal buyer protection. It was over a small item shipped first class..... no delivery confirmation of course.... therefore I had no defence and was going to lose.
I IMMEDIATELY STARTED THE NON PAYING BIDDER PROCESS!!!
They of course emailed me immediately after filing non paying bidder. Claiming BUT I PAID HOW CAN YOU FILE AGAINST ME??
My response.....
When you attempt to file a charge back against me that item in fact IS NO LONGER PAID FOR!!
I am now ENTITLED to file non paying bidder process for items and bids that are not paid for. If you account gets suspended for non paying bidder complaints it is no longer my issue.
THEY clicked around on paypal to claim that the issue was resolved. Case closed.
It stops the abusers in their tracks....
When you pay for something through paypal the wording on those pages almost INVITES these petty abuses.... It makes it look so easy to simply claim you didn't get the merchandise and it will be a SOOOOO EASY to get the money back.
http://www.lovepotions.com
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