posted on June 28, 2003 10:04:34 AM new
What's the official Ebay rule on how long a seller is obligated to hold an item for a non-responsive winning bidder? I'm not asking how you handle it. Every seller has their own policy. I'm only interested in knowing what the official Ebay time is. Thank you
posted on June 28, 2003 10:10:19 AM new
Well, the EARLIEST you can send a NPB alert via feeBay is 7 days post-EOA, & that alert notes that "Your seller is NOT obligated to hold your item, as much time has passed..."
Soooo...If they don't respond within 7 days, I do ye ole SECOND CHANCE bit & keep my fingers crossed!
Ralphie loves Mr Blonde:
"Are you gonna bark all day little doggie, or are you gonna bite?" http://tinyurl.com/5duz
posted on June 28, 2003 10:18:04 AM new
I don't think eBay has it carved in stone. They are, after all,
(all together now!)
ONLY A VENUE!
Even the infamous 3-day contact period so-called rule is vaguely worded. It's three business days, not including weekends or holidays, and if the seller or bidder are incapacitated, it doesn't count...
I am not hotcupoftea on Vendio.
posted on June 28, 2003 01:20:22 PM new
Well thank you. I woould have to say if the 3 of us don't know of an "official" time period than there is none. It's unofficially 3-7 days I guess.
posted on June 28, 2003 04:34:10 PM new
Let me just say, all it takes is an email, "Payment is on the way." Simple and straight to the point. If they have time to search and bid, then they have time to email you within 3 days of auction close.
Ebay rules don't specify 3 days, it only suggests 3 days. However, since this isn't an Ebay rule, I make it my rule in the auction description with "Payment Confirmation MUST be made within 3 days of auction close". I go further with, "After 3 days, auctions will be relisted, and feedback noted accordingly."
I note this in the auction description, and in my checkout process twice. If they can't figure it out, then they get negged and I move on. Yes, I do bend, and I give 7 days. But they do not need to know this. This is my courtesy to them.
Summertime is the worse, and what irritates me are people who know my rules. 10 days roll by, they get negged, and email me, "I was on vacation and didn't have access to my computer." Sorry, but I tell them I don't make exceptions to my rules. This is why it is spelled out in the auction description. Follow them or don't bid. Simple as that. I am not in this to cater to buyers who want to take their sweet ass time with communication. I provide one of the quickest turnarounds for shipping (usually within 1-48 hours of receiving payment). I expect the same from them.
All it takes is a short email. That is all. An email. Something as simple as, "Payment is on the way." Then I am happy until 10 days go by and have to send out payment reminders. That is a whole new ballgame.
posted on June 28, 2003 11:19:59 PM new
For me it is 14 days, then an e-mail. No response in two days, NPB. Then the 10 day wait period. Then FVF and Neg.
There seems to be one thing that most people seem to forget is you are trying to make money. Why not give the system a chance to work. If a person sends a check, it may take a couple of weeks to arrive. Many people do forget. With my friendly reminder e-mail, I will get about 80% of the people that have not paid to send payment, most saying they had forgotten. Even occasionally I get the person who sends payment via PayPal and mistype my id. They think they paid so the don't think about it. Then they get my e-mail making them check their paypal account only to find out that they really didn't send payment and then complete it correctly. So far this year, I have had 5 people do that.
Ebay does have some good guidelines once you get to the NPB scenario. Personally, I don't think 3 days is enough time though. JMHO
posted on June 28, 2003 11:36:04 PM new
There are no Winners on e bay, they are buyers. They bought what someone else was not willing to pay MORE for. Plain and simple. You bought it now make contact with the seller and get this purchase on the road to the buyer.
posted on June 28, 2003 11:38:14 PM new
stonecold, I agree, 3 days is generally not enough..............BUT, I ask you all to look at my initial post. This particular discussion was not supposed to be about how we all differently handle our slow responders or payers.....it is about one thing. I am asking if anyone knows of "AN OFFICIAL EBAY POLICY" in regards to this matter. If so, please share it with us. So far, it loooks like there is no official Ebay rule on this matter. To me, this doesn't make sense. There must be an official time, it's just that we can't find it. Venue or not, Ebay does have definite time periods for certain things, for example after exactly 17 days you are officially a non-paying deadbeat bidder. Let this happen 3 times consecutively, and in exactly 51 days the Ebay venue will make you NARU.
posted on June 28, 2003 11:51:48 PM new
I don't think there is a set time..... maybe 7 days when you can send the NPB warning? Like others have said, it's vague.
I searched for this earlier this year when my bidder didn't respond about a piece of china she had won on a Sunday. She was wildly bidding on other china and was up to about $8000 so I relisted by the following Sunday. I checked later and she was soon NARU.
posted on June 29, 2003 06:30:57 AM newSo far, it loooks like there is no official Ebay rule on this matter. To me, this doesn't make sense. There must be an official time, it's just that we can't find it.
Why does there have to be an official time?
Ebay stays out of individual sellers' business practices as much as possible, because if they were actively involved, they would cease being a venue.
I'm sorry if I didn't make this clear earlier. It seems obvious to me, though.
I am not hotcupoftea on Vendio.
[ edited by fluffythewondercat on Jun 29, 2003 06:31 AM ]
posted on June 29, 2003 01:40:20 PM new
It is left up to the seller. Ebay only gives a suggested 3 day time period. After that the seller has full discretion to do what they need.
posted on June 29, 2003 02:09:19 PM new
pointy,
if you want to know the official ebay rule,then ask ebay.
you know you are wasting your time asking us.
since when did you ever get a straight and useful and productive and concise answer from us??
we are like wild dogs on the prairie!!
posted on June 29, 2003 02:58:41 PM new
pointy,
if you want to know the official ebay rule,then ask ebay.
you know you are wasting your time asking us.
since when did you ever get a straight and useful and productive and concise answer from us??
we are like wild dogs on the prairie!!
.
.
.whining, that's ridiculous. If I ask Ebay 4 times I'll likely get 4 different answers. If there was an official time, I'd be more likely to find it from one of de' dawgs' on this board. You might have rabies, but even you have good things to add frequently, and there a few others who have a good opinion and experience.
