stusi
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posted on June 29, 2003 03:12:25 PM new
As 30 days is generally accepted as the maximum time to allow for a delivery, when a seller does not deliver the goods in that time I feel I should still be able to post negative feedback somehow. I was recently sent a broken watch after waiting three weeks for delivery, immediately returned it and two weeks later the seller has not replaced it or answered my e-mails. I feel they deserve a negative and it is past the 30 day time limit allowed by Ebay. Is there any way to still post feedback?
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rustygumbo
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posted on June 29, 2003 03:22:44 PM new
I believe you have 45 days. As a seller, I'm a bit perplexed as to why you bother to wait so long to leave a neg. I am very fast with shipping items, generally a 2-3 day turnaround at the max.
As a buyer I can accept a 10-14 day turnaound after payment is received by the seller. At 14 days, I would definately be emailing them. I would email a very nice and simple, "What is up with my shipment?" message. If they don't reply within 3 days, I would follow up with a bit more firm email asking for a reply within 48 hours. No reply within 48 hours gets a nasty email threatening negative feedback.
After that, I would give them a negative (be as accurate as possible), and do what you can to get your money back, even if it includes completing a Square Trade mediation. It is free, and doesn't hurt to try. If you paid by check, put a stop payment on it. If you paid via Credit Card through Paypal, I would file for a charge back (do it through the credit card and not through paypal because the seller can easily give the original shipping tracking info as the item being delivered. Paypal could care less if it was broken or not. They will not do a chargeback in your favor if the item was shipped and there is proof).
I would give 10-17 days max for the original delivery unless the seller specifically gives a valid reason for a delay (ie out of town, and will return within a week and will get your item out via ground Fed Ex or UPS). On a return, I would expect the item replaced or refunded within 7 days (always cover yourself by shipping with delivery confirmation as proof they received it).
The seller should definately be more responsible for taking care of you.
[ edited by rustygumbo on Jun 29, 2003 03:27 PM ]
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stusi
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posted on June 29, 2003 03:38:01 PM new
How do you have 45 days when you can't bring the item up after 30 days?
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Twelvepole
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posted on June 29, 2003 03:49:35 PM new
Note:
Always leave feedback within 90 days after the end of the listing. After 90 days, the item may be removed from eBay, and you'll no longer be able to leave feedback.
Says here you get 90 days, and I think if you use your listing confirmation or EOA you can access it past the 30 days.
AIN'T LIFE GRAND... 
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stusi
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posted on June 29, 2003 03:53:46 PM new
Thanks guys. I was using "My Ebay" which only gives a 30 day listing. I went into an auction number search, got the listing and gave a neg which I rarely do but this seller deserves it. BTW- each of the few times I have neged someone they always gave a revenge neg although totally undeserved.
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stonecold613
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posted on June 29, 2003 04:22:14 PM new
If you click on Services, there is a link to leave feedback for other members. They stay for 90 days after the auction closes.
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Libra63
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posted on June 29, 2003 04:24:36 PM new
If they give you a retalatory negative then you can respond to that negative with a true to the point response.
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sanmar
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posted on June 29, 2003 05:38:58 PM new
I am loath to leave negs. What did you accomplish? Did this get your money back?Did you get any satisfaction from the seller? There are other ways to solve your problem before you leave a neg. I would be more interested in getting either a new watch or a refund.
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stusi
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posted on June 29, 2003 06:46:50 PM new
sanmar- the feedback system, although not perfect, is designed to alert others to potential problems with sellers or buyers. The total lack of response to several e-mails caused my feedback. I believe that when a seller ships an item that doesn't work it shows that they did not bother to check the item. A seller should bend over backwards to rectify the problem and ship a replacement immediately with a refund of return shipping. This seller did none of these.
[ edited by stusi on Jun 29, 2003 06:47 PM ]
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stopwhining
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posted on June 29, 2003 06:54:42 PM new
thats right,if i read the feedback,i sure dont want to buy from him.but it sounds like he does not care,he has accomplished what he sets out to accomplish-unload the dead watch on you.
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Twelvepole
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posted on June 29, 2003 07:44:50 PM new
How long would you be willing to "work" at getting your watch or refund sanmar?
stusi did the correct thing and as a buyer I do look at feedback
AIN'T LIFE GRAND...
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AuctionAce
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posted on June 29, 2003 08:08:49 PM new
Damn, the feedback system is worthless as it is without be afraid to leave a negative.
The NPBs allow sellers to rid bad buyers from ebay and negative and neutral feedbacks allow buyers to vent and warn others about deals gone bad.
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koto1
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posted on June 30, 2003 11:05:56 AM new
You did the right thing stusi...I hope you either get a refund or a new watch!
"Who's tending the bar?  Sniping works up a thirst"
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nanntique
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posted on June 30, 2003 11:28:45 AM new
You can get to an auction listing, for up to 90 days, by going back through the feedback system. If you have not left feedback, it will be available via your 'Feedback forum', or you can look at the feedbacks you have left, and find it.
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AuctionAce
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posted on June 30, 2003 02:18:41 PM new
Many ebayers have reported being able to leave feedbacks as long as 115 days so it's always worth the effort to try.
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stusi
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posted on June 30, 2003 05:56:51 PM new
I got the expected revenge neg within 12 hours. I then received an email asking for my address(which I supplied 3 times) for replacement. I am not holding my breath.
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