posted on July 1, 2003 09:14:01 AM new
I have hit some sort of brick wall this past month. Problems, problems, problems.
I shipped a Corning Pyrex Coffee Carafe to an APO. I self insure items under $50.00 when they pay for it. Well this woman claims the item is damaged. I offer a refund for the item. Not good enough. She wants a refund for the shipping, and insurance fee she paid for. I explained to her that I self insure items under $50, and that I follow the same rules of the post office. She claims the Post Office pays for the shipping as well. I know better. Now she is trying to hold me hostage by it and keeps sending me emails with, "Just click refund on Paypal".
Am I nuts???
Second auction. I get a neutral from someone who bought a brand new jersey from me. It was purchased in mid April. All of a sudden, I get their feedback. Neutral! I have never received any emails from the bidder after the item was shipped. I emailed them immediately to figure out what the problem is. They email me back, "It looked used." It was a brand new NIKE Authentic Jersey with all of the tags attached to it. I have been selling this exact jersey for 6 months now. I have been selling jerseys for 4 years. Not once did this idiot bother to email me that there was a problem.
Third auction. A bidder from Canada is pretty late paying for their auction. They email me. I suggest sending it via Bidpay to avoid any time problems. They decline, and instead send it by mail. My instructions in checkout clearly state to include the auction title/id # with payment. Well, I have 3-4 payments here with no reference. I sell around 80 items each week. Process of elimination is nearly impossible b/c Vendio doesn't have a search by name or address feature. They get negged because it's been a month and no payment, yet I have no idea they sent payment and I have it sitting in my pile of "No Auction Reference" payments. They send an email to find out why they got negged. I ask them for their name, then email them back and explain why I require this info. They were nice about it and understood that they were late, and screwed the whole thing up.
Fourth auction: Same as #3. I sent them 3 late notices included Ebay's NPB notice. No response. They finally get negged. They retaliate and neg me. I email them to figure out what the retaliatory neg was for. They throw a tirade about sending payment, blah, blah, blah. Their name is on their email, I figure out that their payment is sitting in the pile of "NO Auction Reference" payments. They ignored my checkout process, they ignored all of my emails, and I have no clue that they sent payment. A month goes by, and they get negged.
Any suggestions? It just seems that summertime is a total headache. In 4 years on ebay, I have handled Insurance the same and have never had a problem. I have handled NPB the same and never had a problem. Now all of a sudden, BAM! Perhaps it is just a phase, like when I find the same item at 4 different thrift stores in the same day, but have never seen it before in my life, or ever again.
posted on July 1, 2003 09:30:47 AM new
#1 - Don't send or click on jack until she has returned this damaged piece she wants a refund on.
#2 - I'm one of the people that doesn't undertand why all the fuss over recieving a neutral. Accept and move on.
#3 - If they respond to the neg, you ran respond to their response and state that payment was recieved
#4 - nothing you can do but breath and move on. BTW - why bother emailing someone that sends a retaliatory neg? Nothing positive will come of this, you'll only increase your stress rate.
Don't stress! You are just having a bad week, if it is the first one in 4 years consider yourself lucky. Lean back, have a cold drink and a deep breath - this too shall pass....... you'll need that new burst of energy to deal with the next wave of idiots
Mario Andretti - “If everything seems under control, you're just not going fast enough.”
posted on July 1, 2003 09:38:55 AM new
thanks for the advice.
she sent me photos of the damaged item. here is something funny, yet a major red flag. in the photos she continued to show her finger with a tiny drop of blood on it. she of course mentioned that she cut herself with the glass. i think she is a scam artist. i emailed her and told her i would only give a refund after she has left feedback. i didn't tell her that she had to leave positive feedback, but just feedback. then i would determine how to proceed. i have gone out of my way with this one. she filed a square trade on me, which is funny because i completed it and she kept insisting that i was going to be on their black list if i didn't fill it out. i think she if full of it.
posted on July 1, 2003 10:20:30 AM new
She's definately scamming you.... and doing it in a laughingly bad manner as well. That or she has amazingly good luck at being able to find her camera, set up the shot and do it all without without disurbing that single drop of blood. Most people would have smeared it along the way.
Her ability to preserve blood evidence at the crime scene would do do any forensic specialist proud. Send her a blue ribbons for effort and move on
Mario Andretti - “If everything seems under control, you're just not going fast enough.”
[ edited by neonmania on Jul 1, 2003 10:20 AM ]
posted on July 1, 2003 10:37:41 AM new
Here is a link to the photo. So funny. The photos she sent were real bad too. I couldn't even tell if it was the item. All I could see is broken glass and packing foam, oh and of course, her finger.
posted on July 1, 2003 08:40:40 PM new
Request that she send the item back, and upon getting it back you will tell her, of a refund or not.Tell her the item better have your "secret mark" on it, or no refund at all !!!
The picture ,,,, Shaking head and LOL.
Ask her to take it out of the box and take a picture.
Where do these "buyers" come from.
There is money to be made with, a school to teach "how to screw your ebay seller"
posted on July 1, 2003 09:44:56 PM new
I have to disagree with you about insurance. If the item was broken or lost during mailing the USPS will refund the price of the item and the postage. I know because it has happened to me. I know the name of the game is to make money but $1.30 is a lot less than $50.00 even if it doesn't break. It takes a load off of your mind. Now I know that if you self insure every package you stand to make money but there is that one time when 1 package will really put a dent into that self insurance.
I suggest when you get a check or money order that doesn't have any information on it that you send it immediately back to the sender with a letter requesting they send it back with proper identification then you wouldn't have those checks laying around.
posted on July 2, 2003 10:39:23 AM new
Here is the thing with the Post Office. It is a matter of conflict. I called the 800 Post Office number. They told me that they absolutely do not cover the cost of shipping unless it was sent by Express Mail. I also checked online. Same thing. Yet, I have been told by some people that they have received postage back, and some others that they never did. This is the never ending story of the post office. Conflicts. I have never received a straight answer from them about anything. I quit going to the window b/c everytime I have some tell me, "the label goes here". The next time, someone else says, "No, the label goes here." Then they also want me to wait while they scan each and every delivery confirmation label. Why the hell do I print labels online if I have to wait?
I sent her a refund for the auction final price. She accepted it and then berated me for being dishonest. I told her to call the 800 post office number, and of course, she cried foul b/c she has an APO address and cannot dial 800 numbers overseas. I told her that she has deceived me all this time, by lying about the insurance, and by telling me to send the partial refund by clicking refund through the paypal transaction. lol. i know that trick already. she would easily get a full refund. she also mentioned this is why I have, "17 negatives". I responded that she failed to mention the 3000+ positives making my rating 99.4%.
time to move on and find another deadbeat to deal with... lol.
posted on July 2, 2003 01:19:30 PM new
"state to include the auction title/id # with payment. Well, I have 3-4 payments here with no reference. I sell around 80 items each week. Process of elimination is nearly impossible b/c Vendio doesn't have a search by name or address feature. "
All your items sell for the same price, to the penny? You can't match payment amount to the item? You don't keep name and address records?
posted on July 2, 2003 01:31:10 PM new
I agree with the refund button, it is all or nothing. What I do is go into non auction goods and send payment back that way. There is a small charge, not a lot.
My friend had a set of dishes delivered and all but 3 were broke. She took her package with the broken dishes and the packing to the nearest post office to have them inspect it. She got a full refund and it included postage & insurance. So I know it does happen. I think you just got the wrong clerk.
I know every post office interpertates the rules a different way as we do. That's the way of life. I wish I down loaded shipping assistant awhile ago it is so easy to use. The only problem I found was that you don't get the last 4 digits of the zip code.
i do partly blame vendio. vendio isn't even close to perfect. i cannot match up people's payments that easily. if i could search by name or address, then we will have a great service (provided people complete checkout). vendio doesn't offer that. we can search by auction number, auction title, and winner email. Guess what? The buyer doesn't include any of this information. Simple as that.
There are a few things that keep me from narrowing down payments. 1) shipping amounts are different and throw totals off. 2) many people include insurance which throws it off, and 3) people do not always complete vendio checkout.
