posted on July 21, 2003 09:26:35 PM new
When they touted the NEW listing look I swear there was a live help link on the page?? Well,,,,,,I no longer see it. However I was playing,,,,,,experimenting? with revisions to active bids placed auctions of mine. I hit revise and got a next page, then I hit that and it brought me to another page,,,,,live help is at the top right corner,,,,,looks like a sunny side up egg with a question mark in it,,,,,very distinct help feature? how dumb! The touted page had a face and a phone if I remeber right...made sense! caught the eye,,obviously too many eyes.....
Point is,,,,,,there is where live help is hidden......Unless someone knows where else you can easily accesss it. and if you do ,,,,Please let us ALL know......
Oh!!!!! why was I playing with that feature? i wanted to SEE if I could change the duration period for an auction,,NOPE,,,,once it's bid on ya can't.......no bidders you CAN.
posted on July 21, 2003 09:36:36 PM new
Nothing can be changed once a bid has been made. It's always been that way. Stuff can be added with the special feature though. I believe that once a bid is made and the bid is either canceled by the seller or retracted by the bidder then the auction can not be changed either though techniqially there are no bids.
The ebay Live help link should be prominently displayed not hidden.
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"Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
- Andrew Jackson
posted on July 21, 2003 09:41:08 PM new
Jack...I found the live help link on the Ebay home page. Saw it today for the first time. I hardly ever go to that page. I always sneak in the back door through bookmarks
The light at the end of the tunnel will turn out to be an oncoming train.
posted on July 21, 2003 09:51:47 PM new
sparkz,,, thanks from everyone. Great place for it. Like who, that have any experience on e bay would ever bother going to that page? I signed up 3 years ago and Have never seen their home page since....Yeah, see sparkz,,,you just stummbled upon it. THEY e bay,,,,,,NEED TO MAKE THIS PROMINENT on an auction page like you touted! NOT buried. No one who has been at this for a while would EVER waste their time going to your home page,,,for what? Right to our auctions, our Business......
posted on July 21, 2003 10:00:17 PM new
Point now is,,thanks to sparkz if you want LIVE help,,,run over to their HOME PAGE. I for sure will remember this.....HOME PAGE,,LIVE help! DRIVE THEM INSANE.....Fix this! Enhance that,,,,,why is this? why is that.....this don't work , that't don't work......fix this, enhance that....HIT E'm and HIT e'm HARD!!!!!! A REAL LIVE PERSON!!!! hahahaha, Who know less than we do......hahahahaha.....
posted on July 21, 2003 11:28:29 PM new
Jack...I agree, at the very least it should be on the "MY EBAY" page. I never go to the home page because it takes forever to load, and when it does, all you have is a page full of ads for diet supplements and imported junk from China. Newbies don't need to have access to live help. They need to read the written rules and understand them before they start bidding. If they flood the live help dept. with questions that are already answered elsewhere, it will only be a matter of time before the automated responses begin. Put that link in the My Ebay pages with all the other tools that sellers use on a daily basis.
The light at the end of the tunnel will turn out to be an oncoming train.
