Neroter12
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posted on August 20, 2003 09:26:56 PM new
One of my auctions just closed. Bet I missed some bidders. Had some interest.
Darn it!
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stonecold613
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posted on August 20, 2003 09:38:31 PM new
Did it have some bids? If so, they will not give a credit. If not. Still won't get it unless you beg, beg, beg, beg, I think you get the picture.
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Neroter12
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posted on August 20, 2003 09:40:05 PM new
yeah stone, it did have bids. I bet somebody was gonna snipe it. OH WELL!!
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AuctionAce
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posted on August 20, 2003 09:53:52 PM new
They can not snipe it. The snipe software can not connect to ebay if ebay is down.
Isn't there a 2 hour rule to be elligible for refunds?
-------------- sig file ----------- He who angers you controls you
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drcomm
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posted on August 20, 2003 10:02:11 PM new
Not sure what the time limit is..but if it's two hours, they're over half way there.
Condolences to those with closing auctions tonight..
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ahc3
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posted on August 20, 2003 10:04:19 PM new
I am glad I currently have nothing on ebay, but I do miss those half.com sales, which is also affected by this. Must be big if it brought down half as well...
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AuctionAce
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posted on August 20, 2003 10:08:53 PM new
This was the refund policy a while back
Refunds - For any hard outage over two hours, eBay will automatically refund ALL fees for auctions ending during that outage. This includes Insertion Fees, Final Value Fees and Optional Fees (such as Bold, Icon, Featured and Gallery).
http://pages.ebay.com/outage-letter.html
Whatever happened to the promised hotbackup system that would prevent this type of thing? That was promised back in 1999. Meg is going have some 'splain' to do.
-------------- sig file ----------- He who angers you controls you
[ edited by AuctionAce on Aug 20, 2003 10:20 PM ]
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sparkz
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posted on August 20, 2003 10:15:17 PM new
You won't have to worry about any accounting problems. Ebay outages never last more than 1 hour and 59 minutes, regardless of what your clock may say. The official time is what the corporate treasurer's clock says.
The light at the end of the tunnel will turn out to be an oncoming train.
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AuctionAce
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posted on August 20, 2003 10:22:33 PM new
You remember the old days when ebay did an Enron and had all the outages back up at the 1 hour 59 minute mark too? 
-------------- sig file ----------- He who angers you controls you
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sc0ut
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posted on August 20, 2003 10:35:36 PM new
I will never spend a nickel with that company again. I've been working on my own site primarily and I do a little business on iOffer. That company has lost my business for good. I know, I know, who cares what's my business worth. Enough to support me and enough not to just hand over to a bunch of thieves. They don't care about you and it'll get worse.
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Neroter12
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posted on August 21, 2003 04:02:41 PM new
They posted they WILL refund for last nights outage right?
Do you have to fill out some form or something, if anybody knows?
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neglus
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posted on August 22, 2003 04:19:29 AM new
In case you missed how eBay handled the outage: They automatically extended by 24 hours all my auctions that were scheduled to end during the outage - even the ones with bids..and they said they would refund the .10 on all 10-day listings ( i think that means all currently running 10-day listings).
I was planning to relist during the outage and missed the 30 days on some items. I wonder if they would make an adjustment there - has anyone had experience with that?
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AuctionAce
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posted on August 22, 2003 07:31:25 AM new
I'd say there is no way ebay will ever refund anything beyond what they have stated in their announcements.
-------------- sig file ----------- He who angers you controls you
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Neroter12
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posted on August 22, 2003 06:26:48 PM new
Neglus, I did read that, but yet one of my auctions closed and it remained closed and sold at xxx price. So I guess I will have to talk with them about why mine wasn't extended for 24 hours.
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neglus
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posted on August 22, 2003 07:11:07 PM new
Neroter - mine closed at the bids they were at before the outage anyway  ..I had some close just before the announced time of the outage with no adjustments.
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buyhigh
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posted on August 22, 2003 08:30:17 PM new
Understand the 2 hr time was established because it takes ebay servers 2 hrs. to reboot after an outage. Anyone know if this is correct?
buyhigh
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tonimar1
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posted on August 23, 2003 06:20:37 AM new
Ebay extended my listings by adding an additional day to the 7 day listing. I had bids on some of the items but at least it gave the buyer an additional day, and me.
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