amber
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posted on September 2, 2003 03:51:06 PM new
Earlier today I sent out a couple of polite emails to buyers whose payment has not arrived after 18 days. I just asked when the payment was mailed as it had not yet arrived. Well, this is a reply I just received from one of them.
"HI: I sent you a money order 2 weeks ago. You should have got it by now. I can't help it if it takes a while to send it. I have no control over the mail. If you don't get it in a few days, I am not going to send you another one. I have the receipt for the money order I sent you and it costs more to track it down than the money order was for. This happened to me before . So do what you have to but if you get it and don't want to send the book to me then send the money order back to me".
It sounds so rude to me!
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dacreson
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posted on September 2, 2003 03:58:20 PM new
Rude.... However do you take Pay Pal?
If you do not enjoy. If you do take pay pal point out to buyer that pay pal once set up is easy and free to them (Buyer). Pay pal has it's pluses and minuses but this is one of the pluses.
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fluffythewondercat
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posted on September 2, 2003 04:01:46 PM new
It sounds so rude to me!
So? Perhaps the person thought your "polite" email was rude. Who the heck knows what's going on in the mind of the person in front of the other computer?
That's why it's best to stick to your business policies. Go ahead and NPB 'em if that's what you would normally do 18 days after, follow with an FVF and so on.
I would be tempted to ask for a copy of the money order receipt, but that's just me teasing the monkeys.
Our motto: Bright and shiny baubles for persons with low impulse control.
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AuctionAce
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posted on September 2, 2003 04:06:56 PM new
I've received several rude emails like that and have even suggested Paypal or BidPay as better alternatives to send a money order and still I get yet another beligerent reply that they do not want their credit info on the internet. I've gotten to the point where I do not even send out reminder emails any more other than the NPB warning alert that ebay sends them.
I much prefer electronic payment over paper payments but if they do send paper then I much prefer checks as money orders are expensive and time comsuming to trace if they get lost in the mail.
-------------- sig file ----------- He who angers you controls you
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amber
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posted on September 2, 2003 04:19:18 PM new
I also offer check, Paypal and Bidpay. Money order was her option. Just filed an NPB alert, and the final NPB came through, and I found that she was already naru'd, so she probably didn't even send the payment!
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kiara
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posted on September 2, 2003 04:24:37 PM new
The ones that do send payment and it hasn't arrived, they sound truly concerned.
It doesn't surprise me to hear she is NARU as she sounds too defensive in the e-mail.
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wendywins
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posted on September 2, 2003 06:42:41 PM new
Ah, when Tuesday becomes Monday! I have a bidder who bought about 6 items from my store (3 on Aug. 3, 3 on Aug. 12). I state payment is due in 10 days so she obviously wanted to stretch this out another 10 days by purchasing more items on day 9.
She has emailed me no less than 4 times asking for my mailing address and sent SIX "Requests for Total" through eBay. Each time I reply with her total and hope something shows up in the mail. Last night I get a final email:
"Hi,
I won some widgets, and have not yet gotten a total or an address to send the
money to. I've been on vacation and have checked my mail, but have not seen
anything yet."
My reply to her (thanks for the spine Fluffy):
Dear Ms. NPB,
Please consider your bids null and void. I ask that all payments be received within 10 days of the item's purchase date and your last items ended August 12, 2003; 20+ days ago. Your offer of a money order payment will only add to your deliquency.
All of my winning bidder notifications through Paypal contain my mailing address for money orders. I have also sent you three additional emails that include my mailing address and your total (Two on August 12, One on August 16) and will not resend this information. Your feedback suggests you are apt to not pay so I am only left to assume that that is the case in this situation as well. I will not drag out these transactions any longer. Non-Paying Bidder Notices have already been filed with eBay and the Final Valuation Fees will be recouped at the appropriate time.
Your bidding reflects that you have bid on items as recently as August 28 (#36241xxxxx) as well as August 16 (#36225xxxxx). Since you were able to find time to continue to shop on eBay, you could have sent payment by now.
Regards,
Me
I love a good comeback:
"I have not recieved any emails from you, and I do not deal with paypal, so I did
not receive any addresses through them. I have waited long enough for you to
send me your address, and I too will let ebay know, and will file a grievance."
Even grievances require you pay union dues :0)
In another thread today there was the "Thanks" for all the advice given out here at Vendio. I must say the most valuable thing I have picked up is to keep my mouth shut as much as possible, stick to the facts, and communicate as little as possible with dead-end bidders~~so THANKS all!
Wendy
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replaymedia
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posted on September 2, 2003 06:49:38 PM new
Wendy,
That sounds great. If you get an answer, please post it here. I'd love to hear the response!
-------------------
Replay Media
Games of all kinds!
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TheFamilyBiz
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posted on September 2, 2003 06:56:25 PM new
Replay - I think the last comments she posted were to indicate the "reply" -- It starts with "I love a good comeback..."
Wayne
Trying to Make a Difference - One Satisfied Customer at a Time....
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replaymedia
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posted on September 2, 2003 07:03:45 PM new
Hmmm. Maybe next time I should read the rest of the story. I thought that was just a long tagline 
Doesn't Paypal send you a notice even if you aren't a member?
-------------------
Replay Media
Games of all kinds!
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wendywins
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posted on September 2, 2003 07:07:39 PM new
Hi Replay and Wayne!
I actually got a good laugh out of the whole situation: Every bidder receives a Paypal notification and that contains my mailing address. She says she doesn't deal with Paypal so she never got my addy there... LOL
Also, everytime she sent a "total requested" form through eBay, it has both her and my addresses.
It's quite funny until her six negs ruin my "been-perfect-too-long-feedback". I actually am looking forward to my first pimple on this account. It'll mean I've made it!
I've already formulated the feedback response for her negs:
"Cost of items: $15, Amount Paid: $0, Cost of Filing 6 NPB'S: $0, Adding Said Bidder to My Blocked List: PRICELESS"
Obviously I'll have to cut that down a bit but I'm actually looking forward to using it LOL
Wendy
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stopwhining
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posted on September 2, 2003 07:17:42 PM new
charter a slow boat to ethiopia,capacity 200 aw members
-sig file -------The thrill is gone!!
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imaxstitcher
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posted on September 2, 2003 07:28:48 PM new
wendy,
I love your PRICELESS line!! It in itself is PRICELESS!! Keep up the great quotes!!
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ahc3
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posted on September 2, 2003 07:56:01 PM new
Money Orders are pretty worthless if they get lost, because many do charge to track. Why bother sending a money order for a $5 purchase if it costs that much to track where it went. I would never use a money order to make payment, and avoid auctions that require them.
About the buyer here, sounds like they never sent payment. Most people who pay on time are concerned if there is nothing received after 2 weeks!
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AuctionAce
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posted on September 2, 2003 08:31:25 PM new
What the buyer that keep saying that she received no emails is doing is pleading ignorance. That's one of the favorite stall ploys on ebay. Some use it to avoid an unfavorable feedback or NPB strike and some use it to gain the item when they get enough money. Tactics must be developed to thwart those ploys.
-------------- sig file ----------- He who angers you controls you
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mipakaco
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posted on September 2, 2003 09:19:10 PM new
You could also tell her you think it's quite a coincidence that she got, and responded to your one email that said she was going to be slapped with a NPB notice, but didn't get the other 6 emails with your shipping info.
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fluffythewondercat
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posted on September 3, 2003 04:52:38 AM new
You could also tell her you think it's quite a coincidence that she got, and responded to your one email that said she was going to be slapped with a NPB notice, but didn't get the other 6 emails with your shipping info.
Oh, you noticed that.
I get these bidders from time to time. They swear up and down they're not getting email from me, they're going to report me to eBay for non-contact, blah blah blah....
...until I send them the "test" email:
---
Dear SubHuman Time-Wasting Moron,
Please let us know when your IQ tops two digits or you figure out the complexities of your PlaySkool computer, because quite frankly we do not believe you are not receiving our emails. In the meantime, print out this message on your crayon-jet printer, fold it until it is all corners, and shove it where the sun don't shine.
---
They ALWAYS get that one and ALWAYS respond to it. It's a miracle!
Our motto: Bright and shiny baubles for persons with low impulse control.
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stonecold613
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posted on September 3, 2003 09:09:15 PM new
replaymedia
Hmmm. Maybe next time I should read the rest of the story.
Enough said
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dcpent
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posted on September 4, 2003 09:15:38 AM new
All the more reason to ONLY take PayPal.
Money order buyers are amount to worst buyers.
Think about it... WHY would any buyer refuse to use paypal.
1)Doesn't trust PayPal. People who do not trust others frequently are not trustworthily themselves.
2)Doesn't have a credit card or checking account. Must have really bad credit i.e. they've cheated lots of people before.
3)PayPal to complex for them. Wow do you really want to deal with someone like this.
4)Know they cant use their favorite lie with paypal... the checks in the mail
Is there a legitimate reason for using money orders instead of paypal. You have so little protection when using a money order for items under $30 or so. The costs of tracing the money order are high and you can rarely get recourse if your money order is lost or stolen.
I can understand why some sellers don't use paypal, the fee's. But the buyers?
Anyone have a good reason why a buyer would use a money order rather than paypal?
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AuctionAce
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posted on September 4, 2003 12:09:02 PM new
That's a lot of good points there dcpent. I was hoping that ebay would make a Paypal only payment auction setup and possibly reduce the listing fees as a reward to sellers.
The only drawback I can see to a PP only auction is that bids are getting harder and harder to find at ebay and any bidder is better than no bidder.
-------------- sig file ----------- He who angers you controls you
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trai
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posted on September 4, 2003 01:24:31 PM new
I was hoping that ebay would make a Paypal only payment auction setup and possibly reduce the listing fees as a reward to sellers.
I hope that this never comes about. I like the idea about choice and sure do not need a "venue" telling me what type of payment I can accept or send.
Paypal is just fine and dandy but not everyone wants to use it. I find that a lot of P.P. users are also pretty slack in sending payment. Some of them can take a week or so to get their azz in gear so its not just people who want to send M.O.
Bottom line is that its my business and not ebays. I pay them to use their site so I do not need them to dictate any more assinine terms.
Anyone who sells regularly will understand this.
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bigpeepa
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posted on September 4, 2003 01:46:47 PM new
This kind of stuff mostly happens on low priced items that bottom feeders seem to like. Oh well at a live flea market a bottom feeder would try to steal the piece. LOL
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AuctionAce
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posted on September 4, 2003 01:53:45 PM new
I meant as an optional auction setup not a mandatory one. If a buyer or seller doesn't want to use Paypal then you could still seek out non-Paypal only ebay auctions like now. The partial reduction in listing fees would help encourage the growth of Paypal and reward the sellers of the special format auctions.
-------------- sig file ----------- President John F. Kennedy said, "There are three things which are real: God, human folly and laughter. The first two are beyond our comprehension, so we must do what we can with the third."
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trai
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posted on September 4, 2003 02:03:45 PM new
Optional? What are you talking about? Its already set up like that now for those who want to use it or don't want to use it.
My fear is your first suggestion, that it won't be optional in the future and we'll be totally trapped by feebay.
Now as to your second point, reduction in fees? That will never happen in your lifetime. Fees will keep going up and up.
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AuctionAce
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posted on September 4, 2003 03:25:19 PM new
The general ebay fees have only been raised a small amount in the last few years at ebay. The bold option was cut in half in fact. Ebay makes money on every Paypal transaction so it's a natural sequence of events for ebay to promotion exclusive use of their epayment system.
-------------- sig file ----------- President John F. Kennedy said, "There are three things which are real: God, human folly and laughter. The first two are beyond our comprehension, so we must do what we can with the third."
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trai
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posted on September 4, 2003 03:36:32 PM new
Fees have gone up and they keep trying to find ways to add more.
Since you have all this time on your hands, obviously maybe you should start adding up all the fees over the last few years. But then if you're a seller you would notice the impact of this.
Ebay makes money on every Paypal transaction so it's a natural sequence of events for ebay to promotion exclusive use of their epayment system.
Perhaps it's time for the buyer to pay a few more fees.
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ahc3
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posted on September 4, 2003 03:45:52 PM new
A lot of people say fees have gone up, but I don't believe that to be the case. I think in 1998, I was paying 25 cents to list an item, and 5% of the item that sold. Back then, people could pay via money order, check, or credit card. The rate my merchant account charged was 2.9%
Today, I am paying 30 cents to list an item, 5.25% FVF, and 2.9% to paypal to handle the transcation that my merchant account used to handle. This means on an item that sells for $20, I am paying a total of 10 cents more in fees than I was 5 years ago. Sorry, but I don't see how fees are going up and up. They've remained remarkably stable in my opinion.
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AuctionAce
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posted on September 4, 2003 04:28:48 PM new
I agree. Certain fees have risen quite a bit though but they effect only certain sellers. The rate structure on Dutch Auctions almost double in some cases and the automobile fees went from $25 to $40. Other than that the fees have been fairly steady for the last few years.
-------------- sig file ----------- President John F. Kennedy said, "There are three things which are real: God, human folly and laughter. The first two are beyond our comprehension, so we must do what we can with the third."
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stopwhining
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posted on September 4, 2003 04:56:44 PM new
amber,
i dont see anything rude in her email??
may be i am a rude person myself!!
a good retailer put up with a lot of abuses and must eat crow every day.
-sig file -------The thrill is gone!!
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neroter12
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posted on September 5, 2003 03:13:32 AM new
Amber, she does sound kind of defensive to me, too. ("I can't help it if it takes a while?" Two weeks is very long for a 1st class mail envelope -- why wasn't she wondering where her item is?
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